Lilianna Izadi
Sykesville,MD
Summary
Dynamic professional with extensive experience as a multi-discipline guide in many environments, excelling in customer service, and team collaboration. Proven leadership in guiding safe, enjoyable tours while enhancing operational efficiency. Certified EMT and BLS provider with strong problem-solving skills, dedicated to ensuring guest safety and overall well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Zipline Guide
Climb Works
Gatlinburg, Tennessee
05.2025 - 10.2025
- Guided guests through zipline courses, ensuring safety and enjoyment, while collaborating with staff to improve customer service, and streamline operations.
- Assisted in maintaining equipment and inspecting ziplines regularly for safety compliance.
Tour Guide - ATV/E-Bike
Kualoa Ranch
Kaneohe, Hawaii
02.2023 - 05.2025
- Trained in both ATV/UTV tours and E-Bike tours, I successfully used my knowledge to lead groups throughout the 4,000-acre property and provide exceptional tours while being accountable for all guests.
- Successfully promoted to the Private UTV tour while in the UTV Department, meaning extended responsibility and the duty to lead a three-hour excursion throughout all three valleys unassisted.
68W Combat Medic/Healthcare Specialist
Hawaii Army National Guard
Honolulu, HI
12.2021 - 12.2024
- I became certified as both an EMT and BLS provider while training to become a combat medic/healthcare specialist, to provide overall daily care for soldiers in my unit.
- Participated in countless written examinations and skills assessments, working on skills such as medical and trauma assessments, MARCH trauma assessments, airway management, cardiac arrest management/AED, and bleeding control.
Education
Bachelor of Science - Business Administration: Business Administration - Finance
American University, Kogod School of Business
Washington D.C.05.2021
Skills
- Customer service
- Leadership
- Problem solving
- Team collaboration
Certification
- Emergency Medical Technician through NREMT (Exp. 2027)
- BLS Provider through American Heart Association (Exp. 2027)
- Wilderness EMT Certification through NOLS (Exp. 2027)
- PADI Open Water Diver
Timeline
Zipline Guide
Climb Works
05.2025 - 10.2025
Tour Guide - ATV/E-Bike
Kualoa Ranch
02.2023 - 05.2025
68W Combat Medic/Healthcare Specialist
Hawaii Army National Guard
12.2021 - 12.2024
Bachelor of Science - Business Administration: Business Administration - Finance
American University, Kogod School of Business
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