Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilianna Ramirez-Gonzalez

Alvin,Tx

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Administrative Clerk

Chick-fil-A
03.2020 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Answered multi-line phone system and transferred callers to appropriate staff member.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Utilized productivity tools to complete tasks and improve performance.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with onboarding of new employees.
  • Monitored and tracked budgets and expenses.

Member Service Representative

Ymca Of Greater Houston
05.2018 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new programs and services.
  • Responded to customer calls and emails to answer questions about a services the YMCA provided
  • Opened customer accounts
  • Verified customer identification and documentation for compliant transactions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Medical - Medical Assisting

Alvin Community College
Alvin, TX
05.2023

High School Diploma -

Alvin High School
Alvin, TX
05.2019

Skills

  • Billing and Invoicing
  • Data Entry and 10-Key
  • Taking Direction
  • Cash Management
  • Supply Ordering
  • Documentation and Recordkeeping
  • Word
  • Outlook
  • Time Management
  • Planning
  • Communication
  • Problem Solving

Languages

English
Spanish

Timeline

Administrative Clerk

Chick-fil-A
03.2020 - Current

Member Service Representative

Ymca Of Greater Houston
05.2018 - 03.2020

Medical - Medical Assisting

Alvin Community College

High School Diploma -

Alvin High School

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Lilianna Ramirez-Gonzalez