Summary
Overview
Work History
Education
Skills
Timeline
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Lilianna Rodriguez

Sacramento,Ca

Summary

An organized patient service representative III with 4 years of experience in a healthcare field setting. Skilled at multitasking at a fast-paced office settings, filing, faxing and typing at 36 words per minute. Developed excellent customer service, communication, managing patient / insurance inquiries and maintaining front and back office duties. I've proven that i have the ability to manage various clerical tasks in a very well timely mannered way with a positive attitude and willing to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Patient Service Representative III (Oncology)

UC Davis Health
09.2023 - Current
  • Handled customer service inquiries, via telephone and through email.
  • Used EPIC system to schedule appointments, communicate with medical staff members including nurses/doctors/nurse practitioner.
  • Verified patient insurance eligibility and coverage while entering patient information into system.
  • Answered incoming calls and scheduled appointments
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Contact insurance for patient if authorization is required for services, via telephone.
  • Entered patient demographic and insurance data into the EPIC system.
  • Used Right Fax system to fax insurance Clinicals, labs and Chemotherapy Orders if needed.

Patient Service Representative II (Radiology)

UC Davis Health
03.2022 - 09.2023
  • Responsible for scheduling patients within the radiology department for MRI’s, CT’s, Ultrasounds and X-Rays.
  • Completed pre-registration for patients within the radiology department to include; insurance verification, updating demographics, verification of authorization and referral status.
  • Frequent communication with physician medical offices, patients, and insurance companies to complete pre-registration and authorization verification processes
  • Consistently met daily productivity metrics and goals, with a focus on quality assurance.
  • Maintained strong, positive, collaborative, professional relationships with all patients and medical staff across UC Davis.
  • Verified insurance eligibility and coverage for patients.
  • Used EPIC to schedule appointments.
  • Answered incoming calls and scheduled appointments.
  • Trained new staff on phone etiquette and other office duties.
  • Directing calls to appropriate offices along with the phone number.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Medical Receptionist

Premier Podiatry and Orthopedics
10.2020 - 02.2022
  • Received incoming referrals from primary care physicians and scheduling patients for their appointments.
  • Provide insurance verification and validation along with insurance benefits pertaining to the patient.
  • Provide clinical documents to the facility affiliates pertaining to patient care.
  • Managed multi-line phone system of inbound and outbound calls from patients and insurance companies regarding patient's appointments.
  • Coordinated patient scheduling, check-in and check-out patients.
  • Helped patients complete necessary medical forms.
  • Organized paperwork such as charts, reports for office and patient needs.
  • Used computer programs and registration systems to schedule patients for routine appointments.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls or texts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Front Desk Receptionist

Sky Park Assisted Living Home
07.2018 - 06.2019
  • Received incoming calls from Hospitals, Pharmacies and residents families assisting with answering their questions to assure their needs were fulfilled to include medication refills, appointment confirmations and general questions
  • Greeted visitors and helped them navigate through the facility
  • Filed medical records and entered medical record information into the data base.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system to answer and direct high volume of calls to the correct offices.
  • Scheduled in person appointments for staff to view the facility.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries and working with vendors to complete special requests.

Education

High School Diploma -

Arthur A Benjamin Health Professions High School
06.2018

Skills

  • Customer service
  • Epic/Athena/Right Fax
  • Microsoft word
  • Excel
  • Office Administration
  • 10 key 36 WPM
  • Passport/Onesource
  • Medical Terminology knowledge
  • Medical Insurance Verification
  • Time Management and Organization

Timeline

Patient Service Representative III (Oncology)

UC Davis Health
09.2023 - Current

Patient Service Representative II (Radiology)

UC Davis Health
03.2022 - 09.2023

Medical Receptionist

Premier Podiatry and Orthopedics
10.2020 - 02.2022

Front Desk Receptionist

Sky Park Assisted Living Home
07.2018 - 06.2019

High School Diploma -

Arthur A Benjamin Health Professions High School

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Lilianna Rodriguez