Lilianne Canel
Lutz,FL
Summary
Experienced Technology Specialist adept in technical support, development, and administration. Motivated to enhance security tools and infrastructure for businesses while providing exceptional technical support. Seeking professional development in AWS and Azure environments. Expertise in telecommunications, retail, and customer service. Proficient in troubleshooting complex issues and delivering Tier 2 and 3 support knowledge. Skilled in understanding the needs of both business and home users, with proficiency in Windows. Expert in troubleshooting computer hardware and software issues, with comprehensive knowledge of standard operating systems and networking protocols. Organized and dependable, capable of managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support
DataAge
10.2023 - Current
- Assisted clients with technical support issues and general inquiries.
- Scheduled service orders for technical support on electronics and computer purchases.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Provided technical support to twenty clients on average daily.
Group Leader
Metropolitan Ministries
08.2022 - 10.2023
- Improved team productivity by implementing efficient project management strategies and delegating tasks effectively.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
- Managed administrative duties such as attendance tracking, budgeting for events, and maintaining communication with parents or guardians.
Recruiter
Frank Recruitment Group
03.2022 - 08.2022
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
Sales Development Representative
Seamless.Ai
07.2021 - 03.2022
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Collaborated with marketing team to develop compelling sales collateral that resonated with target audiences and sparked interest in productsservices.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Sales & Retention
Wipro
07.2019 - 07.2021
- Developed strategies to improve sales and retention of customers, boosting sales 20%.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Streamlined the application process for clients, resulting in quicker policy approvals and increased client retention.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL01.2022
High School Diploma -
Tampa Bay Tech High School
Tampa, FL06.2019
Skills
- System Diagnostics
- Security Protocols
- Asset Management
- Server Administration
- Problem Resolution
- Ticketing Systems
- Advanced Troubleshooting
- Remote Desktop Management
- Cloud Computing
- Performance Testing
- Systems Analysis
- Azure Virtual Machines
Certification
- Certified in Cybersecurity, ISC2 Training - 02/2024
- AWS Cloud Practitioner, A Cloud Guru - 08/2023
- AZ-900 Azure Fundamentals- A Cloud Guru 03/2024
Timeline
Technical Support
DataAge
10.2023 - Current
Group Leader
Metropolitan Ministries
08.2022 - 10.2023
Recruiter
Frank Recruitment Group
03.2022 - 08.2022
Sales Development Representative
Seamless.Ai
07.2021 - 03.2022
Sales & Retention
Wipro
07.2019 - 07.2021
Associate of Arts - Business Administration And Management
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School