Lilianne Whisenant-Casteel
Powder Springs,TN
Summary
Dynamic professional with a proven track record at The Home Depot, excelling in customer service and sales roles. Leveraged problem-solving abilities and clear communication to enhance customer satisfaction and streamline processes. Adept at fostering team collaboration and staying current on industry trends. Demonstrates exceptional organizational skills and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Chat Representative
The Home Depot
03.2020 - Current
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Managing up to 3 customer interactions and multiple systems at a time
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Flooring Sales Associate
The Home Depot
08.2019 - 03.2020
- Streamlined internal processes related to order processing and fulfillment, improving overall efficiency within the sales department.
- Stayed up-to-date on current flooring trends and product knowledge to provide expert advice to customers.
- Successfully processed more than 200 customer returns per week
- Fostered a positive work environment by maintaining open communication with colleagues, sharing product knowledge, and collaborating on sales strategies.
- Provided exceptional customer service by attentively listening to client concerns and addressing their questions regarding various flooring options.
- Increased customer satisfaction by providing personalized flooring recommendations based on clients'' needs and preferences.
- Discussed pricing, additional charges, and payment plans during the sales process.
Customer Service Associate
Kroger
10.2018 - 08.2019
- Adhered to all store retail procedures and policies
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
Education
High School Diploma -
McEachern High School
Powder Springs, GA05-2018
Skills
- Problem-solving abilities
- Clear oral and written communications
- Call center experience
- Time management abilities
- Organization
- Team Player
Timeline
Customer Service Chat Representative
The Home Depot
03.2020 - Current
Flooring Sales Associate
The Home Depot
08.2019 - 03.2020
Customer Service Associate
Kroger
10.2018 - 08.2019
High School Diploma -
McEachern High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Brent CampBrent Camp
Tool Rental Associate at The Home DepotTool Rental Associate at The Home Depot
Kaylee SeifertKaylee Seifert
Merchandiser at The Home DepotMerchandiser at The Home Depot
Samantha ArmasSamantha Armas
Operations Manager at The Home DepotOperations Manager at The Home Depot
Terri ToonerTerri Tooner
Educational Diagnostician at Cobb County School DistrictEducational Diagnostician at Cobb County School District