Lilians Divas

• Answered over 65 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
• Covid19 Appointment Scheduler
• Department of Unemployment Customer Service Representative Tier 3 - assisted with unemployment claims, new and existing applications
• Chat leader assistant - worked closely with coworkers that needed additional support to better assist claimant/consumer
• Provided customer service support for the Help Illinois families assistance line
• Answered customers questions and concerns and provided guidance to steps needed to resolve their issues, providing helpful solutions
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responsible for assisting the store manager to oversee the entire store's operations.

• Handled sales tracking and reporting, and inventory control.

• Trained and supervised full and part-time personnel.

• Managed all aspects of merchandising, window displays, and stocking. • Ensured excellence in customer service and resolved all problems at the store level

• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Organize all store operations and allocated responsibilities to personnel
• Managed inventory control, cash control and store opening and closing procedures.
• Supervise and guided staff toward maximum performance
• Dealt with complaints from customers to maintain store’s reputation
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine need for improvements in store
• Ensured sales goals were met, daily, weekly and monthly .
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.