Lilibeth Gonzalez
Victoria,TX
Summary
Versatile and dedicated professional with a background at Walgreens as a Pharmacy Technician, showcasing knowledge in prescription filling and insurance billing. Excelled in problem-solving and bilingual communication, enhancing service quality and efficiency. Proven ability to manage confidential information and deliver exceptional customer service, driving positive outcomes in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
11.2023 - Current
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Elderly Caregiver
Home Instead Senior Care Home
01.2023 - 11.2023
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
911 Dispatcher
Victoria Police Department
01.2022 - 11.2022
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Legal File Clerk
Law Office of Bernard Klimist
03.2021 - 08.2021
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Used internal templates to prepare subpoenas and client correspondence.
- Created and printed legal documents for attorneys to review.
- Filed documents with courts on behalf of attorney.
Team Member
Target
09.2018 - 03.2021
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Online Orders (Ship from Store(
- Barista in Starbucks
- Guest Services
Education
No Degree - Adult And Continuing Education
Victoria College
Victoria, TXHigh School Diploma -
Victoria East High School
Victoria, TX06.2014
Skills
- Insurance Billing
- Prescription Filling
- Drug safety
- Confidentiality and HIPAA
- HIPAA
- Problem-solving skills
- bilingual (spanish)
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
11.2023 - Current
Elderly Caregiver
Home Instead Senior Care Home
01.2023 - 11.2023
911 Dispatcher
Victoria Police Department
01.2022 - 11.2022
Legal File Clerk
Law Office of Bernard Klimist
03.2021 - 08.2021
Team Member
Target
09.2018 - 03.2021
No Degree - Adult And Continuing Education
Victoria College
High School Diploma -
Victoria East High School