Lilibeth Khan
Rancho Cordova,CA
Summary
Computer Skills: Microsoft Office (Word, Excel, Power Point, and Access) Office Skills: Office Management, Records Management and Database Administration Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Tri Counties Bank
07.2023 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations
- Coached and developed branch staff by offering constructive feedback and Banking training opportunities
- Built rapport with account holders by reaching out with product recommendations and account updates
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth
- Trained and developed new team members in alignment with branch service standards and objectives
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals
- Developed strong relationships with key clients, contributing to significant growth in business revenue
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials
- Supervised team of five branch employees and made recommendations regarding performance evaluations
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence
- Complied with regulatory guidelines and requirements.
Senior Bank Teller
Tri Counties Bank
01.2023 - 07.2023
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads
- Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers
- Replenished ATM funds in empty canisters prior to validation process
- Recognized and prevented fraudulent activities and suspicious transactions
- Executed wire transfers, stop payments and account transfers
- Processed applications for new accounts.
Bank Teller 3
Tri Counties Bank
11.2022 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Collaborated with team members to ensure smooth operations and high-quality service
- Monitored and reported suspicious activity in line with bank security policies
- Maintained accurate records of customer transactions in line with bank procedures
- Monitored and verified suspicious activity on customer accounts
- Referred customers to other banking departments for specialized services.
Bank Teller 2
Tri Counties Bank
01.2022 - 11.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Educated customers on banking products, enabling them to make informed decisions about their finances
- Processed customer transactions promptly, minimizing wait times.
Bank Teller 1
Tri Counties Bank
09.2021 - 01.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management
- Educated customers on banking products, enabling them to make informed decisions about their finances
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Pro Desk Cashier
Home Depot
05.2018 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Performed cash, card, and check transactions to complete customer purchases.
Education
English As A Second Language (ESL) -
American River College
10.2024
Bachelor of Science Business Administration -
AMA Computer University Olongapo City Campus
01.2012
High School Diploma -
Olongapo City National High School
01.1992
Skills
- Product upselling
- Credit card processing
- Refunds and exchanges
- Customer assistance
- Cash register operation
- Payment collection
- Product and Service Sales
- Point-of-sale system operation
- Sales expertise
- Staff Training
- Assigning Tasks
- Safety Guidelines
- Customer service
- Audit preparation
- Relationship building and management
- Account Retention
- Operations Management
- Account Review
- Cash handling expertise
- Branch Operations Management
- Staff Supervision
- Goals and performance
- Team Supervision
Accomplishments
- Awarded Cashier of the Year in Sacramento District of 12 stores.
- Achieved highest credit card sales in entire district in 2020.
- Promoted from Teller I, Teller II, Teller III, Senior Teller up to Assistant Branch Manager.
- Awarded as branch employee of the month at Tri Counties Bank, Folsom Branch.
Timeline
Assistant Branch Manager
Tri Counties Bank
07.2023 - Current
Senior Bank Teller
Tri Counties Bank
01.2023 - 07.2023
Bank Teller 3
Tri Counties Bank
11.2022 - 01.2023
Bank Teller 2
Tri Counties Bank
01.2022 - 11.2022
Bank Teller 1
Tri Counties Bank
09.2021 - 01.2022
Pro Desk Cashier
Home Depot
05.2018 - 09.2021
Bachelor of Science Business Administration -
AMA Computer University Olongapo City Campus
High School Diploma -
Olongapo City National High School
English As A Second Language (ESL) -
American River College