LILIBETH LOYA
Salinas
Summary
Proven professional with a track record of enhancing office efficiency and customer satisfaction at Central Coast Pediatric Dental Group. Excelled in organization and verbal communication, streamlining front desk operations and elevating client relations. Demonstrated expertise in data entry and adept at managing multiple tasks, significantly improving workflow and confidentiality standards.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist
Central Coast Pediatric Dental Group
Salinas, CA
09.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Crew MemberMC
Mcdonalds, Salinas
Salinas, CA
02.2017 - 09.2018
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Collaborated with team members to maintain an organized inventory system, easily locating necessary items when needed.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
Education
High School Diploma -
Temple Philadelphia Christian Academy
Salinas, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Office administration
- Multi-line telephone operation
Languages
Spanish
Full Professional
Timeline
Receptionist
Central Coast Pediatric Dental Group
09.2019 - Current
Crew MemberMC
Mcdonalds, Salinas
02.2017 - 09.2018
High School Diploma -
Temple Philadelphia Christian Academy
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