Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilie Alvarez

Orlando,FL

Summary

Dedicated professional with strong customer service skills in fast-paced environments. Expertise in POS operation and cash handling, ensuring accurate transactions and exceptional guest experiences.

Overview

4
4
years of professional experience

Work History

mesera

Tortilleria el progreso
Orlando, Florida
09.2021 - 12.2023
  • Provided excellent customer service in fast-paced bar environment.
  • Took customer orders and ensured accurate delivery of food and drinks.
  • Maintained cleanliness and organization of dining area and bar stations.
  • Assisted in training new staff on service procedures and menu items.
  • Collaborated with kitchen staff to coordinate timely food preparation.
  • Monitored inventory levels and communicated needs to management for restocking.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

mesera

rudys bar
Midland, Texas
05.2020 - 05.2021
  • Provided excellent customer service in fast-paced bar environment.
  • Took customer orders and ensured accurate delivery of food and drinks.
  • Maintained cleanliness and organization of dining area and bar stations.
  • Handled cash transactions and processed payments efficiently at the register.
  • Resolved customer complaints promptly to ensure satisfaction during visits.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Bachata breze

angela maria
Orlando, FL
11.2019 - 03.2020
  • Mixed cocktails and beverages according to standard recipes and guest preferences.
  • Managed bar inventory, restocking supplies as needed during shifts.
  • Provided excellent customer service while engaging with guests at the bar.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Pedro Pablo Rivera
Cuba
09-2012

Skills

  • Customer service
  • POS operation
  • Cash handling
  • Order accuracy
  • Food safety compliance
  • Inventory management
  • Team collaboration
  • Time management
  • Customer engagement
  • Conflict resolution
  • Effective communication
  • Staff training
  • Menu presentation
  • Sales techniques
  • Point of sale operation
  • Menu design
  • Strong work ethic
  • Dining customer service
  • Problem solving
  • Attention to detail
  • Initiative taking
  • Calm demeanor

Timeline

mesera

Tortilleria el progreso
09.2021 - 12.2023

mesera

rudys bar
05.2020 - 05.2021

Bachata breze

angela maria
11.2019 - 03.2020

High School Diploma -

Pedro Pablo Rivera

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