Lilie Moore
Tulsa,OK
Summary
Dedicated professionalism with a proven track record in customer service and safety compliance. Skilled in conflict resolution and time management, ensuring exceptional passenger experiences and adherence to safety standards. Organization skills and an eye for cleanliness.
Overview
8
8
years of professional experience
Work History
Cabin Manager
Flight Works
Tulsa, Oklahoma
06.2025 - Current
- Managed cabin crew operations during flights to ensure passenger safety.
- Assisted passengers with boarding, luggage, and seating arrangements for a smooth experience.
- Conducted cabin inspections to maintain cleanliness and compliance with safety standards.
- Monitored stock levels of food, beverages, blankets, pillows, newspapers, ensuring adequate supplies for each flight.
- Responded promptly to any customer complaints or requests during flights.
- Tracked irregularities related to catering services provided during flights.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Armed Security Officer
Goldstar Security
Tulsa, Oklahoma
12.2023 - Current
- Monitored premises for security breaches and suspicious activities.
- Responded swiftly to alarms, disturbances, or emergencies on site.
- Participated in training exercises related to emergency response protocols.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Tracked vehicles on premises, including license plate numbers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored building and property entrance.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Bartender Shift Manager
Cellar Dweller
Tulsa, Oklahoma
11.2022 - 12.2023
- Trained new staff on drink recipes and customer service standards.
- Developed cocktail menus to enhance customer experience and offerings.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored daily checklists and side worksheets.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages, while also enforcing health codes and safety regulations in compliance with state laws.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Checked identification of guests to verify age requirements for alcohol purchase.
Security Dispatcher
The Gathering Place
Tulsa, Oklahoma
04.2018 - 10.2023
- Coordinated emergency personnel efforts during incidents or injuries.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Documented security incidents and activities in detailed reports for future reference.
- Assisted in training new dispatchers on protocols and emergency procedures effectively.
- Collaborated with local law enforcement to enhance security measures and protocols continually.
- Developed standard operating procedures for responding to different types of emergencies.
- Investigated calls and complaints involving fire, theft, accident, and hazard reports.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
Education
CLEET Certification -
Center Of Professional Studies
Tulsa, OK10-2023
High School Diploma -
Union High School
Tulsa, OK05-2019
Skills
- Cabin management
- Flight Safety International Training certification
- Safety compliance
- Emergency procedures
- Customer service
- Stock management
- Cleanliness and Organization
- Conflict resolution
- Time management
- First aid proficiency
- Yearly Armed CLEET re-qualification
- Servsafe food and liquor license
- Red Cross CPR/AED Certification
References
Cellar Dweller- Tulsa, OK- Maxwell Harp- General Manager- (918)629-1491
Flight Works- Tulsa, OK- Carrie Moore- Lead Flight Attendant- (918)361-2131
Goldstar Security- Tulsa, OK- Cale Shelton- Security Manager- (918)640-0495
Timeline
Cabin Manager
Flight Works
06.2025 - Current
Armed Security Officer
Goldstar Security
12.2023 - Current
Bartender Shift Manager
Cellar Dweller
11.2022 - 12.2023
Security Dispatcher
The Gathering Place
04.2018 - 10.2023
CLEET Certification -
Center Of Professional Studies
High School Diploma -
Union High School