Lilie Wood
Provo
Summary
Friendly Customer Service Professional experienced in food service, sales, and client engagement. Developed strong attributes of patience and adaptability while delivering exceptional customer support and cross-selling solutions. Committed to enhancing organizational brand through reliable, organized practices and a positive work ethic.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
In-Home Nanny
Self Employed
Morgan
05.2024 - 12.2024
- Planned engaging activities to promote children's development and learning.
- Provided attentive care and supervision for children in home environment.
- Maintained a safe and clean living space for children at all times.
- Communicated effectively with parents regarding daily activities and needs.
- Developed routines to establish structure and stability for children.
- Implemented behavior management strategies to encourage positive behavior.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
Bank Teller
Goldenwest Credit Union
Ogden
05.2024 - 10.2024
- Worked within customer service serving the members with their financial needs.
- Handled phone inquiries, resolving member questions and concerns.
- Worked on a team to take care of all members' needs everyday.
- Assisted customers with account inquiries and service requests.
- Educated customers on credit union products and services.
- Handled and resolved customer complaints with professionalism.
- Supported compliance with banking regulations and policies.
RECREATIONAL ASSISTANT
Riverdale city
Riverdale
02.2022 - 06.2024
- Facilitated recreational activities for children and teens at summer camps and sports events. for children and teens such as sports and summer camps.
- Guided youth in proper use of recreation equipment and facilities to ensure safe and enjoyable experiences.
- Coordinated with staff to organize special events and programs, enhancing guest engagement and satisfaction.
- Collaborated with other staff members to coordinate special events or programs for guests or visitors.
- Assisted in organizing recreational programs for community engagement.
- Facilitated activities and events for diverse participants of all ages.
- Supported community outreach efforts to promote recreational offerings.
INTERIOR DESIGNER
Peices
South Ogden
09.2023 - 04.2024
- Assisted consumers with inquiries about home design and selection of furniture and decor.
- Provided creative solutions for challenging design problems by exploring various options.
- Analyzed customer feedback on completed projects and implemented changes as needed.
- Reviewed customer feedback on completed projects and made adjustments.
- Collaborated with clients to understand their vision and preferences for design projects.
- Selected materials, furnishings, and color palettes that reflect client styles and needs.
- Researched industry trends to incorporate innovative ideas into design practices.
ICE CREAM SERVER
Bow Tie Creamery
South Ogden
03.2022 - 12.2022
- Cleaned ice cream cases, machines, and preparation areas to maintain safety standards and ensure compliance with OSHA regulations
- Alerted supervisor about inventory shortages to facilitate timely restocking and maintain product availability
- Engaged with customers to address orders, feedback, and complaints, enhancing overall customer satisfaction
- Cleaned ice cream cases, machines and preparation areas to comply with OSHA regulations
CONCESSIONS WORKER
Raptors stadium
Ogden
02.2021 - 06.2021
- Supervised and trained employees to ensure efficient operations and high service standards
- Processed customer payments efficiently at the point of sale from customers and made change as necessary
- Handled customer inquiries and resolved complaints to improve overall satisfaction
- Prepared and served food and beverages to stadium guests.
Education
Associate of Applied Science - Interior Design
Weber State University
Ogden, UT 08.2024 - 07.2026
Bonneville High School
Ogden, UTSkills
- Childcare Management
- Customer service
- Problem solving
- Team collaboration
- Effective communication
- Dependable
- Empathetic Attitude
- Coachable
- Time efficient
- Hard working
- People skills
- Friendly demeanor
- Easy to work with
- Greeting customers
- Interior design
- Creative problem solving
- Attention to detail
- Patience and tact
Timeline
Associate of Applied Science - Interior Design
Weber State University
08.2024 - 07.2026
In-Home Nanny
Self Employed
05.2024 - 12.2024
Bank Teller
Goldenwest Credit Union
05.2024 - 10.2024
INTERIOR DESIGNER
Peices
09.2023 - 04.2024
ICE CREAM SERVER
Bow Tie Creamery
03.2022 - 12.2022
RECREATIONAL ASSISTANT
Riverdale city
02.2022 - 06.2024
CONCESSIONS WORKER
Raptors stadium
02.2021 - 06.2021
Bonneville High School