Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Lilika Orahovats

Cheyenne

Summary

Dedicated student with strong communication and interpersonal skills, experienced in data entry and financial transactions. Proven ability to memorize product details and build lasting customer relationships. Demonstrates excellent technical proficiency with software applications and effective time management. Ready to apply academic knowledge in a professional environment.

Overview

2
2
years of professional experience

Work History

Barista

City Brew
Cheyenne
04.2024 - 01.2025
  • Stocked customer service stations with paper products or beverage preparation items.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Front End Associate

TJX Companies
Cheyenne
11.2022 - 05.2023
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.
  • Provided feedback from customers to store management to improve service and products.
  • Greeted customers and provided assistance with product selection.
  • Managed returns and exchanges in accordance with store policies.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

Psychology

University of Denver
Denver, CO
06-2028

High School Diploma -

Central High School
Cheyenne, WY
05-2024

Skills

  • Research methods
  • Customer service
  • Effective communication
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Friendly and outgoing
  • Upselling techniques
  • Adaptive and creative
  • Organizational skills
  • Multitasking Abilities
  • Adaptability and flexibility

Accomplishments

  • AP Capstone Certificate
  • National Honors Society
  • Student government and Make-A-Wish

References

References available upon request.

Timeline

Barista

City Brew
04.2024 - 01.2025

Front End Associate

TJX Companies
11.2022 - 05.2023

Psychology

University of Denver

High School Diploma -

Central High School

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Lilika Orahovats