Lili Rouz Bajic

• Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
• Worked closely with internal teams such as marketing and production departments to ensure timely delivery of orders and smooth handling of client requests.
• Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
• Effectively communicated the unique selling points and benefits of our product line to potential customers, resulting in increased interest and sales growth.
• Maintained detailed records of sales activities, including client interactions, orders, and follow-up communication.
• Demonstrated exceptional time management skills by balancing multiple priorities, including client meetings, sales calls, and administrative tasks efficiently without sacrificing quality or results.
• Conceived and implemented marketing plans to acquire market share within chosen markets.
• Analyzed market trends and competitor activity to identify potential opportunities for growth within the territory.
• Provided superior service to customers by quickly responding to requests, suggestions and concerns.

• Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
• Responded to customers' complaints regarding service and product quality to solve issues.
• Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
• Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
• Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Utilized product knowledge to educate customers on features and benefits.
• Developed promotional strategies to increase awareness and achieve sales goals.
• Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
• Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
• Provided customers with information on shipment amounts and cost of products through email or online support chat.
• Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
• Built relationships with customers and community to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Consulted with businesses to supply accurate product and service information.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to event marketing, sales and brand promotion.
• Built diverse and consistent sales portfolio.
• Negotiated prices, terms of sales and service agreements.

• Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
• Assessed pieces to evaluate quality and accuracy according to design.
• Fabricated pieces by hand and using specialized equipment.
• Created professionally staged images using special lighting and backgrounds to display pieces attractively.
• Mentored junior designers, fostering an environment of creativity and continuous learning.
• Conducted market research to identify emerging trends and adjust design strategies accordingly.
• Maintained a strong aesthetic vision, providing consistent high-quality designs across various collections.
• Negotiated contracts with retailers and galleries, increasing distribution channels for wider audience exposure.
• Established successful partnerships with suppliers, securing competitive pricing for raw materials.
• Communicated effectively with clients to understand their needs and preferences for customized pieces.
• Enhanced jewelry designs by incorporating innovative materials and techniques.
• Modified designs to meet client demands.
• Participated in industry trade shows, showcasing new designs and expanding brand visibility.
• Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
• Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
• Worked with twisted and damaged metal items to restore appearance by correcting damages.
• Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
• Developed innovative and attractive jewelry designs and updated current designs by hand.

As a Tourist Guide my expertise has been leading international groups of people to different excursions and as well working in the Agency with potential tourists selling, booking excursions.

My daily work has been a successful communication between a Tourist Agency owners and as well a lot of people on the tours resolving many issues which are a part of this profession.

My work related with working with a 5th grade child with a special need has been considering taking a daily care of him in the School, at the classes and during weekend taking him to some additional activities.

As well I was helping him with a curriculum in order to successfully finish his school obligations.

Giving regular (daily, weekly and monthly reports) both to the child's parents and the employer, on of the achievements has been an essential part of my work.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Maintained appropriate filing of personal and professional documentation.
• Maintained confidentiality, handled sensitive information with discretion and integrity.
• Boosted team morale, organized team-building activities that fostered positive work environment.
• Provided emotional support and companionship to the child I was working with, which resulted with a very successful collaboration helping the child to integrate fully in the school system, allowing him to continue his overall development.

• Maintained daily report documents, memos and invoices.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
• Assisted in preparing detailed reports for management, enabling informed decision-making.