Lilith Fischer
Cedar Falls
Summary
Dynamic and engaging professional with a strong background in customer service, adept at managing high-stress situations and resolving conflicts. Highly reliable team player with exceptional multitasking abilities, committed to delivering outstanding service and fostering consumer loyalty. Proven track record in maintaining a safe environment and providing emotional support.
Overview
5
5
years of professional experience
Work History
Bartender
Buffalo Wild Wings
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Student Biology Associate
UNI Botanical Center
08.2022 - 06.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Provided in-depth tours for a variety of populations including students, children, elderly, etc.
- Tended to over 500+ varieties of plants, as well as routine maintenance to 10 greenhouses.
In-Home Caregiver
Goodwill Industries
10.2023 - 05.2024
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Customer Service Representative
Walmart
10.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Social Work
University of Northern Iowa
Cedar Falls, IA05-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
Buffalo Wild Wings
06.2024 - Current
In-Home Caregiver
Goodwill Industries
10.2023 - 05.2024
Student Biology Associate
UNI Botanical Center
08.2022 - 06.2024
Customer Service Representative
Walmart
10.2020 - 05.2022
Bachelor of Science - Social Work
University of Northern Iowa
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