Summary
Overview
Work History
Education
Skills
References
Timeline
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LILITH SMITH TILLETT

Gwynn Oak,MD

Summary

Dynamic medical professional with extensive experience at Kindred Hair and Skin Center, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and efficient management of electronic health records. Adept at navigating complex eligibility assessments while maintaining compliance with HIPAA guidelines.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

Kindred Hair and Skin Center
Marriottsville, MD
01.2022 - Current
  • Scheduled patient appointments and managed daily calendar for healthcare providers.
  • Maintained patient records using electronic health record systems efficiently.
  • Verified insurance information and processed patient registration forms accurately.
  • Provided excellent customer service by addressing patient inquiries and concerns promptly.
  • Coordinated referrals to specialists and followed up on pending requests diligently.
  • Handled incoming calls, directing them to appropriate departments smoothly.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Financial Eligibility Specialist

Chase Brexton Health Care
Baltimore, MD
08.2022 - 12.2022
  • Assisted clients in completing application forms for financial assistance programs.
  • Educated patients about healthcare options and available services at the facility.
  • Maintained accurate records of patient interactions and eligibility determinations.
  • Coordinated with external agencies to expedite the enrollment process for patients.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Analyzed financial information provided by applicants to verify income levels.
  • Processed client applications in accordance with established guidelines.
  • Assisted clients with completing forms required for processing applications.
  • Explained reasons behind application denials and recommended further action.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Explained eligibility details and affordability options to patients with kindness and respect.

Patient Service Representative

Baltimore City Health Department
Baltimore, MD
08.2009 - 07.2022
  • Assisted patients with appointment scheduling and insurance verification processes.
  • Managed patient inquiries via phone, email, and in-person interactions.
  • Maintained accurate patient records using electronic health record systems.
  • Coordinated communication between medical staff and patients for seamless service.
  • Educated patients on services, procedures, and insurance coverage options.
  • Handled billing inquiries and resolved discrepancies with compassion and care.
  • Processed patient registration forms to ensure compliance with regulations.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Ran credit card batches and balanced deposits on daily basis.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.

Correctional Officer

Maryland Department of Corrections
Baltimore, MD
08.2005 - 09.2009
  • Supervised inmate activities and ensured compliance with facility regulations.
  • Conducted security checks and monitored surveillance systems for safety.
  • Responded to emergencies and coordinated with law enforcement as needed.
  • Maintained accurate records of inmate behavior and incidents in daily logs.
  • Enforced rules and provided guidance to inmates during daily routines.
  • Assisted in conducting searches for contraband within the facility.
  • Participated in rehabilitation programs to support inmate development initiatives.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Education

High School Diploma -

Baltimore, MD
Baltimore, MD
06.1984

Skills

  • Typing and filing
  • Co-payment collection
  • HIPAA compliance
  • Paperwork management
  • Inventory oversight
  • Letter preparation
  • EMR and EHR systems
  • Insurance claims processing
  • Billing support
  • Reminder calls
  • Regulatory adherence
  • Team collaboration
  • Cultural competence
  • Data entry
  • Conflict resolution
  • Time management
  • Medical transcription
  • Medical charting
  • Electronic medical records
  • Appointment setting
  • EHR software
  • Professional demeanor

References

References available upon request.

Timeline

Financial Eligibility Specialist

Chase Brexton Health Care
08.2022 - 12.2022

Medical Receptionist

Kindred Hair and Skin Center
01.2022 - Current

Patient Service Representative

Baltimore City Health Department
08.2009 - 07.2022

Correctional Officer

Maryland Department of Corrections
08.2005 - 09.2009

High School Diploma -

Baltimore, MD

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