Alicia (Lili) Tyler
Houston,TX
Summary
Compassionate Customer Service Coordinator dedicated to providing quality care for ultimate customer satisfaction. Organized, detail oriented, and experienced in properly handling customer inquiries and interactions. Proven ability to establish and maintain excellent communication and relationships with clients. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
09.2023 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
BDC Administrator
Adam's Automotive
04.2023 - 09.2023
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with shop team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Built relationships with customers and community to establish long-term business growth.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to shop revenue by upselling additional products or services during the appointment process.
Customer Service Coordinator
Gillman Chrysler, Dodge, Jeep, RAM
11.2022 - 03.2023
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction
- Maintained full product knowledge of multiple makes, models, trim levels of vehicle, including subscription services, and warranty information to help answer any and all questions of customers
Car Sales Professional
Mac Haik Chrysler, Dodge, Jeep, RAM
03.2021 - 11.2022
- Trained and Certified by FCA (Fiat Chrysler Automotive) with the most updated technology, knowledge, and information available for products being sold
- Identified and maximized all potential sales opportunities including leads, social media postings, direct interactions, contacting previously interested/sold customers, and scheduled appointments to drive customers to come in for a vehicle presentation
- Greeting and actively listening to customers to uncover purchasing needs by providing recommendations to match customers with vehicles suiting their needs, and budget
- Demonstrated the vehicle functionality, features, and options, accompanying prospective customers on test drives, and explained costs associated with the purchase
- Informing the customers on associated dealer services and products such as extended warranties, vehicle accessories, and vehicle protection package (dealer add on)
- Developed and maintained rapport with new as well as existing customers, responding to inquiries, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotional offers
- Responsible for selling the maximum number of vehicles possible at an optimum profit while also meeting minimum quotas and striving for higher personal goals
Warehouse Associate
Amazon
05.2020 - 03.2021
- Meeting hourly goals and demands of 400 items scanned every hour to ensure the highest level of customer satisfaction and speedy product delivery times
- Working in a faced pace warehouse, updated on safety procedures and policies, and holding myself to a high standard of safety practice
- Ensuring the safety of other people, and myself, by practicing social distancing, proper hygiene, and regular disinfecting of my work station
Education
Business
Lone Star College System
Cypress, TX08.2017
High School -
Seven Lakes High School
Katy05.2010
Skills
- Customer Service
- Critical thinking and problem solving
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Ability to Multitask
- Computer Skills
- Adaptability
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Positive Attitude
Hobbies and Interests
- On my days off I enjoy taking my pup downtown to the parks and sightsee.
- I enjoy traveling, learning about the world and other cultures, and living the simplicity of life.
- I enjoy trying new restaurants, vintage shops, and coffee lounges.
References
- Blake Kubecka-Mac Haik CDJR- (979) 824-8874
- Christine Stein-Consolidated Pipe- (832) 508-7868
- Jordan King- Mercedes Benz North Houston- (718) 795-6149
Timeline
Delivery Driver
Amazon
09.2023 - Current
BDC Administrator
Adam's Automotive
04.2023 - 09.2023
Customer Service Coordinator
Gillman Chrysler, Dodge, Jeep, RAM
11.2022 - 03.2023
Car Sales Professional
Mac Haik Chrysler, Dodge, Jeep, RAM
03.2021 - 11.2022
Warehouse Associate
Amazon
05.2020 - 03.2021
Business
Lone Star College System
High School -
Seven Lakes High School
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