LILITZE ALVAREZ

• Trained and coached franchise owners, improving team performance through effective communication and training, including bilingual training sessions for Spanish-speaking franchise owners
• Developed and maintained strong client relationships, addressing concerns and ensuring satisfaction, including bilingual support for Spanish-speaking clients
• Conducted inspections to assess service quality, ensuring compliance with company standards, and identified areas for improvement
• Managed key performance metrics, including service quality and financial performance, producing reports to inform strategic decisions
• Facilitated effective communication between clients, cleaning staff, and management, ensuring smooth operations and customer satisfaction across both English- and Spanish-speaking client bases

• Provided bilingual customer service to Spanish-speaking tenants, translating important documents (e.g., lease agreements, rent notices, and maintenance instructions), improving communication and tenant satisfaction
• Managed financial records, including rent collections and account statements, utilizing Google Drive and Rent Manager software
• Coordinated utility payments and maintenance requests, ensuring timely and accurate service delivery for both English- and Spanish-speaking tenants
• Prepared and sent legal documents, including rent increase notices and lease termination letters, ensuring compliance with relevant laws and clear communication in both languages

• Provided sight interpretation during medical consultations, ensuring effective communication between Spanish-speaking patients and medical staff
• Translated medical documents, including patient histories, prescriptions, and post-appointment instructions, maintaining accuracy and cultural sensitivity
• Assisted in reducing language barriers, fostering positive interactions and ensuring patients received clear and accurate medical information
• Worked with diverse teams, contributing to smooth operations in both Spanish and English-speaking environments

• Provided sight interpretation during medical consultations, ensuring effective communication between Spanish-speaking patients and medical staff
• Translated medical documents, including patient histories, prescriptions, and post-appointment instructions, maintaining accuracy and cultural sensitivity
• Assisted in reducing language barriers, fostering positive interactions and ensuring patients received clear and accurate medical information
• Worked with diverse teams, contributing to smooth operations in both Spanish and English-speaking environments

• Tutored middle school students in Spanish, creating customized lesson plans to enhance language proficiency and academic performance
• Fostered a supportive learning environment, helping students improve their written and spoken Spanish
• Planned educational and social activities to further develop language skills and cultural understanding

• Managed daily orders and shipments, ensuring customer satisfaction through timely deliveries and accurate order fulfillment
• Addressed customer inquiries and complaints via email in both Spanish and English, offering bilingual support to ensure clarity and prompt resolutions
• Maintained inventory, replenished supplies, and managed office organization to support smooth business operations

• Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.

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• Developed engaging English lessons for elementary school students, facilitating classroom activities to improve language comprehension
• Conducted student assessments, monitored progress, and communicated with parents and colleagues to support academic development

• Coordinated meetings, managed schedules, and maintained updated contact lists and filing systems
• Assisted in preparing reports and managing resources, contributing to the efficient functioning of the office