Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Eagle Scout
Languages
Timeline
Generic
Lilium Goettel

Lilium Goettel

Franklin,Tennessee

Summary

Training and mastery of guest services in a professional restaurant environment. Over 2 years of experience in FOH of the restaurant industry including hosting, food running, bussing, and plating. Assistive to guests and siblings with special needs. Professional in guest communications and friendliness. Respectful of all guests and team members. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Customer-focused and eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable and hospitable with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

The Cheesecake Factory
10.2022 - Current
  • Working as a host has been more of a joy for me rather than a challenge
  • Customer relations seems to be something that calls my name time and time again
  • At the Cheesecake Factory, I quickly picked up on how to balance wait times with reservations and the general flow of the restaurant
  • Guest - Staff communications

Baker

The Cheesecake Factory
06.2022 - Current
  • Cake/dessert plating and presentation.

Barista

Starbucks
05.2021 - 10.2022
  • Menu Knowledge, drink making, espresso, drive-thru, customer service, register, and food warming.

Host

Mellow Mushroom
11.2021 - 08.2022
  • Host duties ie) Seating, bussing, and wiping
  • Food running, guest services
  • Customer service
  • Guest - Staff communications

Education

High School Diploma -

Franklin Christian Academy

Skills

  • Communication
  • Organization
  • Friendliness
  • Punctuality
  • Attention to Detail
  • Problem Solving
  • Customer Service
  • Multitasking
  • Menu Knowledge
  • Time Management
  • Lilium Goettel
  • Group Reservations Management
  • Operation Monitoring
  • Cash and Transaction Handling
  • Writing
  • Front of House Organization
  • Speaking
  • Hospitality and Accommodation
  • Assist Customers
  • Dining Room Management
  • Judgment and Decision-Making
  • Beverage Products
  • Social Perceptiveness
  • Guest Relations
  • Monetary Transactions
  • Guest Inquiries
  • Bussing Experience
  • Service-Orientation
  • Guest Interaction
  • Dining Reservations
  • Complex Problem-Solving
  • Workflow Coordination
  • Seating Arrangements
  • Guest Flow
  • Multi-Line Telephone Systems
  • Phone Inquiries
  • Greeting and Escorting Guests
  • Reservation Coordination
  • Dietary Restrictions
  • Drink Orders and Service
  • Conflict and Complaint Resolution
  • Enter Orders
  • Hosting Functions
  • Table Bussing
  • Plates Presentation
  • Guest Accommodations
  • Organization and Time Management
  • Active Listening
  • Coordination
  • Call Transfers
  • Resolving Irregularities

Additional Information

  • Musical Set Assistance (Tuck Everlasting, Lion King JR., The Diary of Anne Frank, Aladdin Jr., Grease (school version))
  • Props manager (The Diary of Anne Frank)
  • Set Design (Tuck Everlasting, Grease)
  • Lead Makeup Artist (Lion King Jr., Aladdin Jr.)
  • Costume Design
  • BSA scouting and other service hours
  • Community Service - Conservation - Special Needs Assistance

Certification

ABC license

Eagle Scout

I worked hard from 2019 until 2022 to achieve my Eagle Scout rank with a troop of girls under BSA (formerly known as Boy Scouts of America). Many service hours, civil duties, and other skills were learned and improved upon: leadership, service, awareness, etc. One of my best time commitments to this day.

Languages

English
Native or Bilingual
Spanish
Professional Working
Swedish
Elementary

Timeline

Host

The Cheesecake Factory
10.2022 - Current

Baker

The Cheesecake Factory
06.2022 - Current

Host

Mellow Mushroom
11.2021 - 08.2022

Barista

Starbucks
05.2021 - 10.2022

High School Diploma -

Franklin Christian Academy
Lilium Goettel