LILIYA BRATKOV
The Big Box Outlet
Nampa,ID
24
years of professional experience
Accustomed to fast pace offices, juggling multiple tasks simultaneously. Strong knowledge of office and administrative software including Microsoft Excel, Word and PowerPoint. Excellent time management skills and the ability to prioritize work. Attention to detail and problem solving skills. Organizational skills - Arrangement of meetings and documentation
Work History
Supervisor
9 MonthsCashier Supervisor
Safety Consultant
3 Years 2 MonthsSafety consultant
Made sure work environment was safe, clean and up to OSHA standards.
Assistant Manager & Crew
8 Years 2 MonthsHousecleaning
2 Years 6 MonthsCNA
4 Years 9 MonthsAdministrative Assistant
2 Years 9 MonthsStudent
8 MonthsCustomer Service/Sales
5 Years 1 MonthCashier
1 Year 8 MonthsEducation
Certified Nurse's Assistant
Skills
Excellent Customer Service
Work well under pressure
Responsible & independent
Ability to multi-task
Teamwork
Dependable & Efficient
Scheduling
Counting Money
Running Shifts
Cooking Food
Customer Relations
Food Count
Safe Count
Handling Bad Days
Handling Varied Customer Styles
Demonstrating You Care
Communication
Computer Skills
Interpersonal Skills
Three Language
Leadership
Safety Consultant
RELEVANT EXPERIENCE
- Administrative
- Organize and provide documents, reports and information for external clients in a useful and well-organized manner.
- Create and maintain active files.
- Handle telephone calls and relay messages to appropriate department or individual.
- Schedule meetings and prepare appropriate agendas for meeting and conference.
- Ensure the confidentiality of both verbal and written information.
- Order office supplies and research new deals and suppliers
- Customer Service/Sales
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
- Receive payments by cash, check, credit cards, vouchers, or automatic debits.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Convert phone shops to reservations and rentals
- Answering general customer questions, resolving customer complaints/issues and servicing customer questions/ requests on existing reservations.
- Check for vehicle damage and ensure features of the vehicles are operational.
- Housekeeping
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, Locker rooms and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Clean rugs, carpets, upholstered furniture, and / or draperies, using vacuum cleaners.
- Make beds and change bed sheets twice a day besides providing laundry service.
- Check stocking levels of all consumables and replace when appropriate.
Timeline
Supervisor
The Big Box Outlet
01.2026 - CurrentRead More
Safety Consultant
Expedia Costume Building LLC
03.2023 - 05.2026Read More
Assistant Manager & Crew
Five Guys Burger & Fries
10.2017 - 12.2025Read More
Housecleaning
Self-Employed
07.2014 - 01.2017Read More
CNA
The Quarry Assisted Living
05.2010 - 02.2015Read More
Administrative Assistant
Rose Garden Assistant Living
03.2010 - 12.2012Read More
Student
Clark College
09.2009 - 05.2010Read More
Customer Service/Sales
Hertz Rent A Car
08.2004 - 09.2009Read More
Cashier
McDonalds
05.2002 - 01.2004Read More
Thomson High School
Read More
Clark College
Certified Nurse's Assistant
Read More