Liliya Kononova
Vancouver,WA
Summary
Disciplined worker with success in working within busy, fast-paced settings, and experience in building positive personal and professional relationships. Knowledgeable about retail sales, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Troutdale, OR
03.2024 - Current
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Provided support during peak periods by working extended shifts when required.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Managed inventory of supplies such as labels, packaging materials.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Offered support and advice to newer personnel to improve performance.
Order Packer
Cardinal Health
Portland, Oregon
12.2023 - 03.2024
- Ensured that all orders were filled accurately with the correct item numbers and quantities requested by the customer.
- Followed safety protocols when lifting heavy boxes or operating machinery.
- Adhered to company policies and procedures related to packaging goods for shipment.
- Reported any damaged merchandise upon receipt or during packing process.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Assembled cartons, crates and containers to prepare for shipping.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Maintained cleanliness of work area by sweeping and wiping down surfaces regularly.
Car Rental Return Agent
Dollar Car Rental
Portland , OR
01.2022 - 12.2023
- Answered customer questions to maintain high satisfaction levels.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Unarmed Security Officer
Star Protection Agency
Portland , OR
09.2021 - 11.2021
- Guarded entrances and exits against unauthorized entry.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Investigated reported incidents to protect company assets.
- Detected suspicious behavior and prevented illegal activity.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Mail Clerk
Pitney Bowes
Portland , OR
06.2020 - 09.2021
- Received, sorted and organized incoming mail, including letters and packages.
- Operated mail processing equipment and manually sorted mail.
- Packaged items in boxes or envelopes and sealed.
- Applied appropriate postage to outgoing mail using postage machine or mailing labels.
- Identified undeliverable mail and applied markups to return to sender.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Placed mail into appropriate PO boxes.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members to find workable solutions.
Sales Associate
Paradies Lagardere
Portland, OR
01.2020 - 03.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to effectively build rapport and lasting relationships.
- Balanced and organized cash register by handling cash and counting change.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported efficient and timely replenishment of sales floor merchandise.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Greeted customers, helped locate merchandise and suggested suitable options.
Parking Attendant
City Center Parking
Portland, OR
10.2017 - 03.2020
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Education
High School Diploma -
Centennial High School
Gresham, OR05.2017
Veterinary Assistant -
Carrington College- Portland
Portland, ORSkills
- Exceptional Customer Service
- Multi-tasking
- Communication
- Problem-solving skills
- Professional demeanor
- Social perceptiveness
- Responsible
- Verbal and written communication
- Basic math
- Flexibility
- Adaptability
- Complaint resolution
- Service-oriented
- Strong organization skills
- Team collaboration
- Analytical
- Critical thinking
- Computer skills
- Organization
- Decision-making
Certification
- Veterinary Assistant Training - 2020
Timeline
Fulfillment Associate
Amazon
03.2024 - Current
Order Packer
Cardinal Health
12.2023 - 03.2024
Car Rental Return Agent
Dollar Car Rental
01.2022 - 12.2023
Unarmed Security Officer
Star Protection Agency
09.2021 - 11.2021
Mail Clerk
Pitney Bowes
06.2020 - 09.2021
Sales Associate
Paradies Lagardere
01.2020 - 03.2020
Parking Attendant
City Center Parking
10.2017 - 03.2020
High School Diploma -
Centennial High School
Veterinary Assistant -
Carrington College- Portland