Liliya Kuodiene
Pasadena,CA
Summary
Proactive IHSS Care Provider, Dispatch/Administrator, Supervisor of Operations, and Warehouse Receiving Manager with over 10 years of experience. Skilled in transportation management, staff supervision, inventory audits, and maintaining effective stakeholder communication. Bringing extensive customer service expertise, multilingual abilities, and strong organizational skills to drive operational success.
Overview
18
18
years of professional experience
Work History
IHSS Care Provider
Caregiver, IHSS
03.2022 - 03.2023
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
Dispatch/Administrator
USA - Vital Transportation and Logistics Inc
10.2018 - 10.2021
- Managed high call volumes, prioritizing tasks to maintain optimal efficiency in the dispatch center.
- Conducted regular performance evaluations for dispatched staff, identifying areas for improvement or commendation as appropriate.
- Enhanced customer satisfaction with timely and accurate dispatch information updates.
- Served as a reliable point-of-contact for external stakeholders such as suppliers, vendors, and clients during critical moments.
- Maintained accurate records of all dispatched calls, ensuring compliance with company policies and procedures.
Supervisor of Operations
Vital Multi E-Solution
12.2010 - 08.2018
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising the quality of work.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Warehouse Receiving Manager
International Food Inc
10.2004 - 11.2010
- Maintained accurate documentation of received goods, allowing for easy tracking of items throughout their life cycle within the warehouse.
- Maintained effective communication with key stakeholders, such as suppliers, transportation providers, and internal departments, fostering a collaborative atmosphere for successful warehouse operations.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies in the system.
- Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.
- Minimized product returns due to damages or defects by implementing rigorous inspection procedures upon receipt.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Education
No Degree - English-as-a-Second-Language Education
Miami Dade Community College
Miami, FL10.2006
Associate of Science - Marketing Relations
Vilnius State University
Vilnius,Lithuania06.1998
Skills
- Over 10 years of Customer Service
- Operations Management
- Efficient multi-tasker
- Problem-Solving
- Teamwork and Collaboration
- Microsoft Office
- Data Entry
- Administrative and Office Support
- Fluent in English, Russian, Lithuanian, Polish
Timeline
IHSS Care Provider
Caregiver, IHSS
03.2022 - 03.2023
Dispatch/Administrator
USA - Vital Transportation and Logistics Inc
10.2018 - 10.2021
Supervisor of Operations
Vital Multi E-Solution
12.2010 - 08.2018
Warehouse Receiving Manager
International Food Inc
10.2004 - 11.2010
No Degree - English-as-a-Second-Language Education
Miami Dade Community College
Associate of Science - Marketing Relations
Vilnius State University
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