Liliya Medearis
Henderson,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Partner Relations Senior Advisor
Apple Inc
08.2019 - Current
- Receiving inquiries and handling escalations from internal advisors as directed by procedure
- Providing guidance for issue resolution using multiple Apple Developer Program systems, tools, and resources
- Resolving payment-related issues via System Analysis and Program Development Tool
- Mentoring and training advisors, which prepares them for providing exemplary service to partners.
- Assisting with special projects assigned by management
- Creating technical assistance requests for the Engineering Team for further investigation and issue resolution
- Managing payment fraud detection and prevention process
- Partnering with cross-functional teams for process improvement
- Skilled at working independently and collaboratively in a team environment.
- Handling high volume of cases per day, meeting and exceeding KPI consistently
App Review Analyst
Apple Inc
06.2021 - 11.2021
- Evaluated English and Russian language application content based on the guidelines and policies
- Investigated and resolved developer disputes related to review decisions
- Provided written feedback to developers when appropriate
- Identified and reported potentially misleading content to the appropriate teams
- Provided suggestions on business and process improvements
- Executed plans and initiatives to increase efficiency.
- Managed time efficiently in order to complete all tasks within deadlines
Partner Relations Advisor
Apple Inc
08.2016 - 05.2019
- Served as the first point of contact for developer program support related issues
- Demonstrated business knowledge via multiple advisor tools and developer services web pages
- Applied analytical skills to identify, isolate and resolve account or app-related issues via procedural escalation paths
- Created, shared and implemented new daily workflow procedures
- Facilitated communication and collaboration with internal advisors and management to encourage teamwork and rapport
- Conducted mentoring sessions for new employees, covering job responsibilities, procedures and policies.
Technical Support Advisor
Apple Inc
08.2015 - 08.2016
- Served as primary point of contact for triaging technical issues
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Achieved and maintained the highest standard of customer satisfaction and issue resolution
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Demonstrated acquired technical skills in troubleshooting
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Marketing Product Specialist
Marketsource
10.2014 - 07.2015
- Mentored employees of the retail outlets (Best Buy, Wireless Carriers) on product highlights and current promotions
- Analyzed sales data to forecast market expansion
- Provided feedback to Product Managers on product issues and market development
- Built a relationship with retail outlet management teams to maximize the effectiveness of the marketing and training campaigns
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Researched and evaluated potential new markets and products
- Managed campaigns for various clients that consistently exceeded sales goals
Education
Certificate - Cloud Computing
IBM - Coursera
Online02.2023
Bachelor's - Business Management and Human Resources
University of Phoenix
Tempe, AZ04.2019
Certificate - Project Management
Coursera
Online10.2023
Skills
- Strong verbal and written communication skills
- Coaching and mentoring
- Strong collaboration skills
- Ability to work in a high-pace environment
- Ability to maintain ahigh level of accuracy
- Keynote, Numbers/Microsoft Suite
- Strong ability to build rapport with peers and management
- Advanced negotiation and problem-solving skills
- Strategic and critical thinking
- Talent management
- Employee engagement
- Slack
- Data Review
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
App Review Analyst
Apple Inc
06.2021 - 11.2021
Partner Relations Senior Advisor
Apple Inc
08.2019 - Current
Partner Relations Advisor
Apple Inc
08.2016 - 05.2019
Technical Support Advisor
Apple Inc
08.2015 - 08.2016
Marketing Product Specialist
Marketsource
10.2014 - 07.2015
Certificate - Cloud Computing
IBM - Coursera
Bachelor's - Business Management and Human Resources
University of Phoenix
Certificate - Project Management
Coursera