Liliya Serkizevich
Concord ,NC
Summary
Dedicated and professional with extensive experience in customer service, adept at building strong relationships and delivering exceptional support. Known for excellent people skills, meticulous organization, and reliability. Passionate about providing top-notch service and quick to adapt to new challenges, with a proven ability to learn and implement new processes efficiently.
Overview
8
8
years of professional experience
Work History
Private Nanny
Private Family Care
2021.10 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
PCA
Spartanburg Regional Healthcare System
2020.09 - 2021.10
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
Teacher
Balanced Family Academy
2018.10 - 2020.04
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Waitress, Hostess
Red Lobster
2017.08 - 2018.09
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Sales Associate
Avon Cosmetics
2016.07 - 2018.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash & online transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Advertised products.
Education
Nursing - Nursing
Chortkiv State Medical College
Chortkiv 05.2016
Skills
Infant care experience
Schedule Management
Toddler care experience
Activity Planning
Early Childhood Education
Emotional Support
CPR training
Social skill development
Transportation safety
Household Management
Language skills
Social integration
Problem-Solving
Dependable and Responsible
Relationship Building
Time Management
Creative Thinking
Critical Thinking
Organizational Skills
Good Decision Making
Multitasking
Active Listening
Excellent Communication
Schedule creation and maintenance
First Aid
Rule Setting
Self-confidence Development
Heartsaver First Aid (First Aid)
Task Prioritization
Computer Use
Teamwork and Collaboration
Problem-solving abilities
Reliability
Team Collaboration
Effective Communication
Adaptability and Flexibility
Self Motivation
Interpersonal Skills
Goal Setting
Languages
Russian
Full Professional
Ukrainian
Native or Bilingual
Timeline
Private Nanny
Private Family Care
2021.10 - Current
PCA
Spartanburg Regional Healthcare System
2020.09 - 2021.10
Teacher
Balanced Family Academy
2018.10 - 2020.04
Waitress, Hostess
Red Lobster
2017.08 - 2018.09
Sales Associate
Avon Cosmetics
2016.07 - 2018.09
Nursing - Nursing
Chortkiv State Medical College
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