Lilizbeth Colon
Bristol,PA
Summary
Enthusiastic client services professional with strong background in both english and spanish, directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Representative
Chubb/Combined
Bristol, PA
11.2024 - Current
- Promoted products and services through outbound calls to existing customers.
- Engaged in team meetings to evaluate effective strategies for delivering top-notch customer service.
- Fostered relationships with customers leading to repeat business and referrals.
- Facilitated customer account setup and activation processes.
- Ensured database records maintained accurate customer data.
- Drafted comprehensive reports on customer service metrics including response times and resolution rates.
- Simultaneously operated various computer systems to assist customers over the phone.
Agent Services Representative
Lincoln Heritage Life Insurance
Bristol , PA
03.2022 - 02.2025
- Performed routine post-service communication with clients through calls and emails.
- Processed customer payments via company payment system.
- Delivered support to customers on account details, billing issues, and technical concerns.
- Oversaw customer service queues to guarantee timely and efficient handling of requests.
- Responded to inbound communications via calls, chats, and emails to address customer inquiries.
- Guided customers in choosing products tailored to their requirements.
- Delivered training sessions on updated processes and systems to team members.
Dispatch Supervisor
UPS
Harrisburg, PA
11.2019 - 02.2022
- Scheduled, assigned, and monitored the work of dispatchers.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Investigated customer inquiries regarding delivery status or delays.
Medical Assistant
Essen Medical Associates
Bronx, NY
11.2017 - 08.2019
- Organized lab results for physician review.
- Consistently ensured compliance with HIPAA regulations to protect patient confidentiality.
- Administered injections, medications and treatments as directed by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Managed medical supply orders, ensuring accurate inventory logs.
- Performed EKGs, spirometry testing, audiograms and diagnostic tests requested by physician.
- Maintained tidy and well-stocked examination rooms.
- Handled incoming calls and coordinated appointment scheduling efficiently.
- Collected samples from patients for laboratory testing purposes.
Education
Associate Degree in Nursing - Medical Assistant
Mildred Elley
Manhattan, NY06-2017
Skills
- Strong negotiation skills
- Effective time management
- Industry awareness
- Goal-oriented mindset
- Performance tracking
- Up-selling strategies
- Client relationship building
- Scheduling
- Professional Demeanor
- Conflict Resolution
- Collaborative Teamwork
- Skill Development Coaching
Certification
- Life/Health Insurance License
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Agent Representative
Chubb/Combined
11.2024 - Current
Agent Services Representative
Lincoln Heritage Life Insurance
03.2022 - 02.2025
Dispatch Supervisor
UPS
11.2019 - 02.2022
Medical Assistant
Essen Medical Associates
11.2017 - 08.2019
Associate Degree in Nursing - Medical Assistant
Mildred Elley
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