Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilkha Fernandez

Margate,FL

Summary

Bilingual Customer Service Advocate and Online Personal Shopper with extensive call center experience and cross-cultural awareness. Enhanced customer satisfaction by resolving complex issues swiftly and accurately fulfilling express orders. Skilled in complaint handling, upselling strategies, and problem-solving, bringing proactive support to drive team success and customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Advocate

Target Corporation
08.2021 - 08.2024
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner ,performing checkout duties while providing a great experience.

Online Personal Shopper

Walmart
01.2021 - 07.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up, accurately fulfilled orders in a timely manner for both delivery personnel and customers, I was so fast and accurate , I and two others including my manager were the only ones in charge who could perform "express" orders.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.1994

Skills

  • Fluent Bilingualism
  • Call center experience
  • Complaint Handling
  • Upselling strategies
  • Cross-cultural awareness
  • Problem-Solving
  • Customer Support
  • Teamwork and Collaboration

Certification

FAA pre-boarding screening certification.

Security officer license and training in Florida.

Timeline

Bilingual Customer Service Advocate

Target Corporation
08.2021 - 08.2024

Online Personal Shopper

Walmart
01.2021 - 07.2021

High School Diploma -

Miami Killian Senior High School

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Lilkha Fernandez