Lilla Duong
Angier,United States
Summary
Dynamic Regulatory Affairs Coordinator with proven track record at Accreditation Commission for Healthcare, excelling in regulatory compliance and data analysis.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regulatory Affairs Coordinator
Accreditation Commission for Healthcare
Cary, United States
03.2021 - Current
- Managed submissions of regulatory reports, ensuring adherence to all federal and state requirements.
- Provided support across primary accreditation programs, including Acute Care Hospitals, Critical Access Hospitals, Ambulatory Surgery Centers, Home Health, Hospice, Home Infusion Therapy, Home Medical Equipment, Pharmacy, and Renal Dialysis.
- Facilitated training for new hires to ensure compliance with organizational standards.
- Updated controlled documents and created new controlled documents, as needed.
- Served as a point of contact for state agencies, regional offices, CMS central office, and the National Supplier Clearing House to cultivate a positive working relationship.
- Created and distributed internal reports as requested.
- Analyzed data to determine trends, facilitated interdepartmental discussions to improve outcomes and processes, and implemented improvements.
- Maintained and updated regulatory reference information, ensuring completeness and accuracy.
Customer Service Representative
Classic Brands, LLC.
Jessup, United States
01.2016 - 05.2017
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Developed strong customer relationships to promote loyalty and repeat business.
- Answered inquiries with accurate information regarding products and services.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
ESL Teacher
Vietnam-Australia International School
Ho Chi Minh City, Vietnam
02.2012 - 07.2013
- Evaluated student progress through quizzes, tests, and assessments.
- Facilitated discussions between native and non-native English speakers to enhance communication.
- Developed and implemented lesson plans tailored for English language learners.
- Advised parents on children's academic performance during conferences.
Project Planner
Network Rail
London, United Kingdom
11.2010 - 11.2011
- Monitored progress of projects and identified areas for improvement.
- Prepared comprehensive reports outlining key metrics such as cost, schedule, quality, and performance.
- Gathered requirements from stakeholders and translated them into actionable tasks for team members.
- Provided regular updates on project progress as well as any changes in scope or timeline.
- Created detailed project plans, including timelines, resources and budgeting.
- Tracked weekly and monthly planning metrics on schedule status.
Project Planner
Scott Wilson Railways Ltd.
London, United Kingdom
11.2007 - 11.2010
- Submitted budget estimates, progress reports and cost tracking reports.
- Developed overall project schedules based on interactions with key members of project team and client organization.
- Conferred with project personnel to identify and resolve problems.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Assistant Project Manager
Metronet Rail Ltd.
London, United Kingdom
08.2006 - 11.2007
- Developed project plans, identified resources and established deadlines.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Prepared monthly progress reports summarizing key accomplishments achieved since the last report.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
Office Manager
Doqmentor Ltd.
Budapest, Hungary
05.2003 - 10.2004
- Coordinated meetings, conferences, and travel arrangements to support departmental initiatives.
- Monitored inventory levels, placing orders to maintain optimal stock levels.
- Organized company events, including holiday parties and team-building activities.
- Prepared agendas and recorded minutes for board meetings to ensure thorough documentation.
- Maintained an organized filing system for records and correspondence.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Provided administrative support, including report preparation and presentation development for management.
Education
BACHELOR OF BUSINESS AND TECHNICAL MANAGEMENT - Paper, printing, and packaging technology
OBUDA UNIVERSITY
HUNGARY01.2004
Skills
- Microsoft Office Suite
- AMS/Sharepoint
- Assure
- OHM - Customer Relationship Management System
- Oracle Primavera P6 -Project Planning
- Regulatory compliance
- Customer service
- Interdepartmental collaboration
- Process improvement
- Attention to detail
- Data analysis
- Auditing
- Excellent communication
- Time management abilities
Certification
- Oracle (Primavera P3e/P6 Database) Project Planning & Management Module, 01/01/08
- CELTA (English as a Second Language Teaching) Certificate, 01/01/11
- NC State Life & Health Insurance Licenses, 01/01/20
- Sterilization / Sterile Processing Certification by Wake Tech Community College, 01/01/20
Information Technology
- Microsoft Word
- Excel
- Access
- Google Suite
- PowerPoint
- AMS
- Assure (CMS Net)
- OHM Customer Relationship Management System
- Primavera P3e Project Planning and Management Database
Affiliations
- Volunteering, hiking, dogs
Timeline
Regulatory Affairs Coordinator
Accreditation Commission for Healthcare
03.2021 - Current
Customer Service Representative
Classic Brands, LLC.
01.2016 - 05.2017
ESL Teacher
Vietnam-Australia International School
02.2012 - 07.2013
Project Planner
Network Rail
11.2010 - 11.2011
Project Planner
Scott Wilson Railways Ltd.
11.2007 - 11.2010
Assistant Project Manager
Metronet Rail Ltd.
08.2006 - 11.2007
Office Manager
Doqmentor Ltd.
05.2003 - 10.2004
BACHELOR OF BUSINESS AND TECHNICAL MANAGEMENT - Paper, printing, and packaging technology
OBUDA UNIVERSITY
Similar Profiles
Nancy Davis BS, RTRMCTNancy Davis BS, RTRMCT
Director of CT Accreditation at Intersocietal Accreditation CommissionDirector of CT Accreditation at Intersocietal Accreditation Commission
Tiffany DuranTiffany Duran
PTA Panel Commissioner-Reaffirmation Panel at Commission on Accreditation for Physical Therapy EducationPTA Panel Commissioner-Reaffirmation Panel at Commission on Accreditation for Physical Therapy Education
Erica NatalErica Natal
Healthcare Surveyor at Accreditation Association for Ambulatory HealthcareHealthcare Surveyor at Accreditation Association for Ambulatory Healthcare
Caitlin BarrettCaitlin Barrett
Neat & Sweet Expeditor at Scratch Kitchen And TaproomNeat & Sweet Expeditor at Scratch Kitchen And Taproom
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group