LILLA HILTZ
Methuen,MA
Summary
Highly skilled and dedicated Registered Nurse with experience in critical care settings. Proven ability to provide compassionate and evidence-based care to diverse patient populations. Strong communication and critical thinking skills. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Patient-oriented Nurse with 23 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with focus on Emergency as a specialty. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
EMERGENCY REGISTERED NURSE
Holy Family Hospital
06.2019 - 05.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Audited charts and reviewed clinical documents to verify accuracy.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
REGISTERED NURSE
Lawrence General Hospital
03.2014 - 09.2018
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Collaborated with other healthcare professionals to provide quality patient care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Traveling Emergency Room Registered Nurse
Beverly Hospital
02.2012 - 02.2014
- Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Educated patients and families on treatment plans, medications, discharge instructions, and follow-up appointments to ensure understanding and adherence.
- Managed multiple patients simultaneously while maintaining a high level of care by multitasking effectively under pressure.
EMERGENCY REGISTERED NURSE
Lowell General Saints
07.2007 - 01.2012
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Education
BACCALAUREATE SCIENCE OF NURSING DEGREE -
Salem State University
Salem, Ma05.2000
HIGH SCHOOL DIPLOMA -
Pope John High School
Everett, Ma05.1996
Skills
- Patient care
- Critical thinking
- Communication
- Time management
- Attention to detail
- Empathy
- Teamwork
- Problem solving
- Organization
- Clinical skills
- Medication and IV administration
- Medication Administration
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
Additional Information
Strong assessment skills: Able to quickly and accurately identify patient needs and concerns., Effective communication: Skilled in conveying information to patients, families, and healthcare team., Compassionate care: Provide empathetic and supportive care for patients in various healthcare settings., Proficient in electronic health records: Comfortable using EMR systems for accurate documentation., Provided direct patient care in high-stress emergency department setting, managing critical conditions., Collaborated with interdisciplinary team to efficiently triage and stabilize patients in crisis., Demonstrated proficiency in advanced life support procedures such as intubation and defibrillation., Maintained composure and decisiveness under pressure, ensuring quality care delivery during emergencies., Effectively assume the role of charge nurse of the department. Delegate tasks appropriately. Maintain flow of the department., Worked in fast-paced ER treating diverse cases, maintaining composure under pressure., Collaborated effectively with multidisciplinary team to ensure efficient patient care., Prioritized critical thinking skills to quickly assess and intervene in emergent situations., Utilized advanced clinical skills to stabilize and treat patients in critical condition., Proficient in assessing, planning, and implementing nursing care for diverse patient populations., Skilled in medication administration, wound care, and patient education techniques., Experienced in working collaboratively with interdisciplinary healthcare teams in fast-paced environments., Knowledgeable in documenting patient assessments, interventions, and outcomes in electronic medical records., Effectively assume the role of charge nurse of the department. Delegate tasks appropriate. Maintain flow of the department., Led trauma response team during emergencies, providing critical care and streamlining communication., Implemented evidence-based protocols to enhance trauma patient outcomes and improve patient safety., Collaborated with multidisciplinary teams to coordinate care plans for complex trauma cases., Utilized advanced assessment skills to identify patient needs and deliver timely interventions., Monitored cardiac rhythms, vital signs, and symptoms in telemetry patients., Collaborated with healthcare team to provide prompt and effective patient care., Utilized critical thinking skills to identify and intervene in emergent situations., Maintained accurate documentation to ensure quality care and compliance with standards., Managed and stabilized critical patients during emergencies in a fast-paced hospital environment., Collaborated with interdisciplinary team to provide rapid assessments and interventions for patients., Demonstrated effective communication skills in high-stress situations with patients and families., Proficient in prioritizing care and making quick decisions to save lives during emergencies., Managed and stabilized critical patients during emergencies in a fast-paced hospital environment., Collaborated with interdisciplinary team to provide rapid assessments and interventions for patients., Demonstrated effective communication skills in high-stress situations with patients and families., Proficient in prioritizing care and making quick decisions to save lives during emergencies.
Timeline
EMERGENCY REGISTERED NURSE
Holy Family Hospital
06.2019 - 05.2024
REGISTERED NURSE
Lawrence General Hospital
03.2014 - 09.2018
Traveling Emergency Room Registered Nurse
Beverly Hospital
02.2012 - 02.2014
EMERGENCY REGISTERED NURSE
Lowell General Saints
07.2007 - 01.2012
BACCALAUREATE SCIENCE OF NURSING DEGREE -
Salem State University
HIGH SCHOOL DIPLOMA -
Pope John High School