Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilla Janet Frank, BSN, RN, CCM

Summary

Dynamic nurse with a proven track record, excelling in risk mitigation, quality improvement, data analysis, and patient engagement. I drive impactful initiatives that enhance care delivery and operational efficiency. Passionate about fostering collaboration and implementing innovative solutions to elevate healthcare standards.

Overview

10
10
years of professional experience

Work History

Case Managment Specialist

Cross Country Healthcare (at St. Luke's)
Boise, ID
10.2024 - Current
  • Led PI Activities: Facilitated and led performance improvement (PI) activities and teams, ensuring adherence to system standards for execution and documentation.
  • Clinical Collaboration: Applied clinical knowledge and expertise to collaborate with medical staff, building trust, and recognizing barriers within clinical workflows.
  • Risk Mitigation: Identified and communicated risk mitigation plans to executive leadership, ensuring compliance with healthcare regulations.
  • Training and Development: Contributed to the training and development of colleagues.
  • Process Engineering: Applied process engineering principles to identify and mitigate risks associated with defects or waste, improving operational efficiency.
  • Quality and Safety Initiatives: Prioritized improvement efforts impacting quality and safety, supporting strategic initiatives, and reducing readmissions.
  • Policy and Procedure Updates: Collaborated internally to maintain best practice standards and update clinical policies, procedures, and protocols.

Care Coordination Services Program

Colorado Community Health Alliance
Colorado Springs, CO
08.2019 - 03.2024
  • Data-Driven Improvements: Utilized defined metrics and HEDIS measures to identify meaningful improvement opportunities, enhancing the effectiveness and quality of care.
  • Community Resource Linkage: Served as a subject matter expert, linking patients to community resources and supportive services during transitions.
  • Operational Management: Managed multiple projects, established business priorities, and promoted high-value care, ensuring regulatory compliance, and staff retention.
  • Patient Engagement: Identified patients with behavioral, educational, and psychosocial barriers, implementing population-based strategies to engage them in health and wellness.

Clinic Manager

Jordan Health Services
Rochester, NY
02.2015 - 08.2019
  • Budget forecasting evaluated clinic costs versus revenue, and implemented cost-effective strategies to reduce the financial burden.
  • Planned and implemented programs for healthcare facilities, supporting personnel, and training.
  • Managed changes in integrated healthcare systems, and technological innovations focused on quality of care.
  • Analyzed data from various sources to identify areas for improvement in patient satisfaction.
  • Organized educational seminars for healthcare professionals working at the clinic on topics such as infection control protocols or safety guidelines.

Education

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ
05-2012

Skills

  • Care coordination
  • Risk mitigation
  • Quality improvement
  • Data analysis
  • Policy writing
  • Patient engagement

Timeline

Case Managment Specialist

Cross Country Healthcare (at St. Luke's)
10.2024 - Current

Care Coordination Services Program

Colorado Community Health Alliance
08.2019 - 03.2024

Clinic Manager

Jordan Health Services
02.2015 - 08.2019

Bachelor of Science - Nursing

Grand Canyon University

Similar Profiles

CREATE PROFILE
Lilla Janet Frank, BSN, RN, CCM