Lillie Mullinax
Blacksburg,SC
Summary
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
11
11
years of professional experience
Work History
Bookkeeping Administrative Assistant
TRU-Verified Solutions
01.2021 - Current
- Assisted in maintaining accurate financial records using accounting software.
- Organized and filed financial documents for easy access and reference.
- Collaborated with team members to streamline bookkeeping processes.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Certified Nursing Assistant
White Oak Management
08.2019 - 03.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records and documentation in compliance with regulations.
- Collaborated with healthcare team to develop individualized care plans.
- Implemented infection control measures to promote patient safety and health.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Sales Associate
Touch of South
06.2015 - 07.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to meet store goals and maintain a positive work environment.
- Handled customer complaints professionally, ensuring resolution and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
Sales Clerk
QuikTrip
01.2015 - 06.2015
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal customer flow.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Operated cash register efficiently, processing transactions with accuracy and speed.
Education
Certified Nursing Assistant -
Caring Hands
Inman, SC04.2019
High School Diploma -
Blacksburg High School
Blacksburg, SC05.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Goal oriented
- Reliable and punctual
- Outgoing personality
- Quality patient care delivery
- Patient care and safety
- Customer relations
- Confidentiality and integrity
- Bank reconciliation
- Payroll processing
Timeline
Bookkeeping Administrative Assistant
TRU-Verified Solutions
01.2021 - Current
Certified Nursing Assistant
White Oak Management
08.2019 - 03.2022
Sales Associate
Touch of South
06.2015 - 07.2019
Sales Clerk
QuikTrip
01.2015 - 06.2015
Certified Nursing Assistant -
Caring Hands
High School Diploma -
Blacksburg High School
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