Lillee Whitehead
Headland,AL
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Patient Care Assistant
Southeast Health Medical Center
11.2023 - 12.2023
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Gathered medical information, weight and height measurements and vital signs.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Front Desk Receptionist
The Cochran Firm-Dothan
06.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Nursing Assistant
Enterprise Nursing Home
03.2023 - 06.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
County Program Technician
USDA
02.2022 - 03.2023
- Carrying out office activities pertaining to one or more programs administered in Dale County
- Explaining program regulations and forms to producers
- Utilizing various software applications to access producer data.
- Used computers to generate and process automated program forms.
- Distributed informational materials and enrollment forms to potential program users.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Skilled at working independently and collaboratively in team environment
- Organized and detail-oriented with strong work ethic
- Passionate about learning and committed to continual improvement
Server
El Dorado Steakhouse
06.2015 - 02.2022
- Responsible for serving tables while ensuring quality service
- Promptly respond to customer enquiries in person or via phone
- Quickly and efficiently serve guest food/drinks
- Maintain customer adjustments timely and professionally.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Nursing Assistant
Extendicare
07.2020 - 11.2020
- Groom patients by brushing their hair, teeth, shaving them, etc
- Kept records of resident's food intake, restroom output and filed documents
- Collaborated with team to quickly resolve residents' complaints with appropriate action
- Effectively managed approximately eight residents each shift.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
Front Desk Receptionist
Great Southern Wood Preserving
07.2018 - 10.2019
- Used strong communication skills to collaborate with team members to ensure efficient service
- Created and maintained office forms and procedures to assist with administrative tasks
- Greeted and welcomed clients with warm, friendly and positive attitude
- Coordinated repair and maintenance of office supplies and equipment bi-weekly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Headland High School
Headland, AL05.2018
Skills
- PROFESSIONAL SKILLS
- Mastery of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills with focus on team building customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Microsoft Access
- Administrative Support
- Customer Satisfaction
- Electronic Filing System
Accomplishments
- CPR Certified
- Certified Nursing Assistant
- Registered Behavioral Technician
Timeline
Patient Care Assistant
Southeast Health Medical Center
11.2023 - 12.2023
Front Desk Receptionist
The Cochran Firm-Dothan
06.2023 - 10.2023
Nursing Assistant
Enterprise Nursing Home
03.2023 - 06.2023
County Program Technician
USDA
02.2022 - 03.2023
Nursing Assistant
Extendicare
07.2020 - 11.2020
Front Desk Receptionist
Great Southern Wood Preserving
07.2018 - 10.2019
Server
El Dorado Steakhouse
06.2015 - 02.2022
High School Diploma -
Headland High School