Lillee M. Hill
Little Rock,AR
Summary
Trustworthy Client Success Manager offering well-developed client engagement skills and the desire to improve presence. A trendsetter with a background in developing marketing strategies that exceed expectations. I'm driven to promote a successful and healthy relationship between SIB and our clients while helping the JCSMs grow their potential and succeed in a complex environment. I am ready to step into the Senior Client Success Manager position and pursue new relationships inside our team position.
Overview
9
9
years of professional experience
Work History
Clients Success Manager
Vector97
03.2023 - Current
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Streamlined communication between clients and internal teams for smoother project execution.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Hosted daily meetings with JCSM team members to help grow their skills and foster a welcoming, open environment
- Evaluated clients problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Consistently deliver solutions and support in escalated situations, fostering an environment where Junior CSMs feel confident tackling challenges.
- Developed and implemented personalized customer success strategies, boosting client engagement and enhancing retention rates.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
Marketing Director
Patron Hill
01.2022 - 12.2023
- Created content and promotional materials to drive engagement and conversions.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords to move from page 2-3 to page 1.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Conducted market analysis and research to identify trends and opportunities.
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Connected and interacted with readers via email or message boards to address needs and ideas of audience.
- Developed Google Ads campaigns, led design and tracked results with 300% ROAS.
Marketing Communications Coordinator
Tree Of Life Seeds
01.2019 - 04.2022
- Supported internal teams by delivering expert communication strategies and enhancing team collaboration to meet organizational goals.
- Led the creation and delivery of cross-platform social media campaigns, driving a 15% monthly growth in audience engagement.
- Advised executives on communication tactics, contributing to more effective public relations and improved brand messaging.
- Developed and implemented new SOPs to streamline communication processes and improve operational efficiency.
Marketing Director
Bourbon and Boots
01.2018 - 01.2019
- Directed innovative marketing campaigns that significantly boosted brand visibility and sales performance.
- Managed the marketing budget, achieving high ROI through targeted strategies and smart resource allocation.
- Fostered a culture of accountability and collaboration within the team, leading to improved outcomes and stronger cohesion.
Social Media Marketing Specialist
Crain Automotive
01.2016 - 01.2018
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content for 18 dealerships
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
Education
Master of Arts - Mass Communication
University of Arkansas At Little Rock
Little Rock, ARBachelor of Arts - Mass Communication
Southern Arkansas University
Magnolia, ARSkills
- Client Engagement
- Data Analytics
- Customer Retention
- Troubleshooting
- Training Oversight
- Client Education
- Proficient in Excel
- CRM Software
Timeline
Clients Success Manager
Vector97
03.2023 - Current
Marketing Director
Patron Hill
01.2022 - 12.2023
Marketing Communications Coordinator
Tree Of Life Seeds
01.2019 - 04.2022
Marketing Director
Bourbon and Boots
01.2018 - 01.2019
Social Media Marketing Specialist
Crain Automotive
01.2016 - 01.2018
Master of Arts - Mass Communication
University of Arkansas At Little Rock
Bachelor of Arts - Mass Communication
Southern Arkansas University
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