Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilley Glasner

Asheville,NC

Summary

Successful customer service worker with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability while also maintaining a bright, happy mood in the work place through relationship building with coworkers. Truly believes that every person is valuable in the workplace, deserves equal amounts of respect, and the ability to make healthy mistakes while learning.

Overview

6
6
years of professional experience

Work History

Instacart Shopper

Instacart
07.2024 - Current
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Dog Sitter

Morgan Dixon
11.2023 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Communicated professionally with pet owners via phone, email, and text.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Prepared food and water following instructions from pet owners.
  • Assisted with development of animal behavior modification plans.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Gave animals proper attention to promote secure environment in owner's absence.

Sales Associate

The L.O.F.T of Asheville
09.2020 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.

Barista

Starbucks
02.2020 - 12.2020
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Ingles Supermarket
05.2018 - 01.2020
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

To-Go Server

Lake James Grille
01.2019 - 04.2019
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Education

English Literature

University of North Carolina Asheville
Asheville
12.2025

High School Diploma -

Freedom High School
Morganton
06.2019

Skills

  • Assess Customer Needs

  • Payment Processing

  • Complex Problem-Solving

  • Goal-Oriented

  • Time Management

  • Strategic Planning

  • Relationship Building

  • Customer Service

  • Cultural Awareness

  • Google Drive

  • Supervision and leadership

  • Self Motivated

  • Multitasking Abilities

  • Friendly, Positive Attitude

  • Active Listening

  • Conflict Resolution

Timeline

Instacart Shopper

Instacart
07.2024 - Current

Dog Sitter

Morgan Dixon
11.2023 - Current

Sales Associate

The L.O.F.T of Asheville
09.2020 - 08.2023

Barista

Starbucks
02.2020 - 12.2020

To-Go Server

Lake James Grille
01.2019 - 04.2019

Barista

Ingles Supermarket
05.2018 - 01.2020

English Literature

University of North Carolina Asheville

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE
Lilley Glasner