Summary
Overview
Work History
Education
Skills
Timeline

Lilli Castillo

Washington,DC

Summary

Dependable Server/Hostess successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

7
7
years of professional experience

Work History

Housekeeper

Lila's Home Cleaning
12.2018 - Current

*greet customers and handle any customer inquiries
*follow safety standards and procedures for home cleaning
*perform housekeeping duties in an organized manner
*process payments and return correct change
*schedule client appointments

Barista/Cashier

Paul DC
10.2018 - 12.2019

*greet customers and handle any customer inquiries
*Take and process orders
*Assemble and distribute food and beverage items
*distribute food and beverage items to customers tables and vehicles
*process payments and correct change
*follow safety standards and procedures

Crew Member

Mcdonals's
06.2016 - 08.2017

*greet guests and answer any customers inquiries
*Take and process orders
*assemble and distribute food and beverage items
*process payments and return correct change
*follow safety standards and procedures

Server/Hostess

IHOP
06.2015 - 02.2016

*greet guests and escort them to their tables
*take and process orders
*serve food and beverages
*process payments and return correct change
*follow safety standards and procedures

Education

Associate of Science - Psychology

Montgomery College, Takoma Park, MD
06.2027

High School Diploma -

Laurel Hall School, Hagerstown
05.2013

Skills

  • Hospitality Management
  • Quality Assurance Controls
  • Food Preparation and Safety
  • Order Accuracy
  • Food Sales and Promotion
  • Hospitality Service Expertise
  • Ordering Procedures
  • Menu Presentation
  • Guest Seating
  • Taking Reservations
  • Anticipating Guest Needs
  • Billing and Payment Processing

Timeline

Housekeeper - Lila's Home Cleaning
12.2018 - Current
Barista/Cashier - Paul DC
10.2018 - 12.2019
Crew Member - Mcdonals's
06.2016 - 08.2017
Server/Hostess - IHOP
06.2015 - 02.2016
Montgomery College - Associate of Science, Psychology
Laurel Hall School - High School Diploma,
Lilli Castillo