Lilli Rask
Tustin,CA
Summary
Strong leader and problem-solver dedicated to making the team I work for better and stronger. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Total Global Sports: Customer Relations/ Support
Total Global Sports
2024.02 - Current
- Managing TGS website's customer support page and helps customers with questions related to technology within the webpage
- Provides customers with support via phone calls to help them manage their accounts
- Communicates effectively with players, coaches, parents and college coaches to ensure that they are happy with the services provided.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided exceptional support during high volume periods, maintaining professionalism and efficiency under pressure.
- Proactively identified potential issues through ongoing monitoring of account activity, preventing escalations or complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
JV Head Coach and FROSH Head Coach: Foothill High School
Foothill High School
2021.12 - Current
- Managed an entire team of 25 players.
- Developed players' skills and increased overall team success through targeted coaching methods.
- Balanced a job five times a week along with soccer and academics.
- Created practice plans, starting lineups and substitutions.
- Managed players emotions as well as parents expectations throughout the duration of the season.
- Coordinated team-building activities that fostered camaraderie and unity among players.
- Continuously sought out professional development opportunities for personal growth as a coach, keeping abreast of industry best practices and emerging coaching techniques.
- Maintained open lines of communication with parents, addressing concerns or questions regarding their children''s participation in the program.
- Motivated athletes to consistently strive for excellence in both academics and athletics.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Student-Athlete: Soccer
University Of California, Irvine
2021.06 - Current
- Developed the ability to lead and communicate with coaches and peers on and off the field.
- Sharpened leadership skills, accountability and conflict management working directly with team members and coaches.
- Attended all practices, meetings, and workouts on time.
- Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community stakeholders.
- Efficiently balanced a full academic course load and 25+ hour per week athletic training, travel, and competition schedule.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Increased awareness of personal strengths/weaknesses by regularly reviewing game footage and statistics as part of individual performance assessments.
- Developed strong mental focus and discipline through consistent participation in meditation or visualization exercises before competitions.
SAAC Co Director- Athlete Unification
University of Oregon
2020.09 - 2021.01
- Led weekly meetings and facilitated conversations to increase planning productivity.
- Organized multiple events for 500 student-athletes with an annual budget of $5,000.
- Partnered with facilities, maintenance and vendors for set-up and execution.
- Collaborated with other student-athlete peers on the executive board to ensure a unified front.
- Established strong relationships with stakeholders, leading to successful partnerships and collaborations.
- Coordinated programming with the Associate Athletic Director, Student-Athlete Development & the Deputy Athletic Director/SWA.
- Streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Fostered an inclusive environment that valued diversity of thought, experience, and background among team members.
Education
Masters Degree - Entrepreneurship and Innovation
Paul Merage School of Business, University of California Irvine
Irvine, CA06.2024
Bachelor of Arts - Education Sciences
University of California Irvine
Irvine, CA06.2023
University of Oregon
Eugene, OR06.2021
Skills
- Customer Relations
- Follow-up skills
- Scheduling
- Administrative Support
- Building rapport
- Customer Relationship Management (CRM)
- Hardworking and Diligent
- Personable and Friendly
- Determined and Consistent
Sports obsessed
My entire childhood was devoted to playing soccer. This lifestyle has made me develop a love and passion for soccer and other sports due to the commitment, hard work, and sacrifice it takes to be great.
Timeline
Total Global Sports: Customer Relations/ Support
Total Global Sports
2024.02 - Current
JV Head Coach and FROSH Head Coach: Foothill High School
Foothill High School
2021.12 - Current
Student-Athlete: Soccer
University Of California, Irvine
2021.06 - Current
SAAC Co Director- Athlete Unification
University of Oregon
2020.09 - 2021.01
Masters Degree - Entrepreneurship and Innovation
Paul Merage School of Business, University of California Irvine
Bachelor of Arts - Education Sciences
University of California Irvine
University of Oregon
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