Lilli Sisler
Elmhurst,IL
Summary
Highly communicative professional with over 2 years of expertise as a customer service specialist and people leader. Passionate about delivering strong results through strategy and collaboration, with particular interest in operational efficiency and customer service. Possesses a unique blend of skills from education and work experiences that support adaptability to the needs of a team or business. Motivated by environments that allow for contribution and leadership in the creation of systems, optimization of processes, and the development of a team.
Overview
5
5
years of professional experience
Work History
Guest Experience Lead
Lululemon
07.2023 - Current
- Middle-management team leader responsible for bringing the brand’s guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience at current #1 sales door at lululemon in North America
- Trains new team members on best practices in delivering outstanding customer service in a fast-paced environment
- Conducts preparation activities to ensure in-store readiness for guests and ensure the operational excellence is maintained throughout shift
- Interprets daily business data and metrics, via Power BI and net promoter scores, to track progress towards sales goals, analyze customer experience feedback, and motivate the team to drive business results
- Individually responsible for creating weekly recaps of the store’s net promoter score, which includes presenting the rest of management with the previous week’s results, as well as providing solutions that can be implemented to combat areas of weakness and prioritize quality assurance
Educator
Lululemon
05.2022 - 07.2023
- Fostered an inclusive environment for guests that exceeded company standards, in order to encourage sales, connection, and a quality in-store experience for guests
- Collaborated productively and efficiently with team members to achieve daily sales goals, maintain store operational excellence, and provide unmatched customer service in the retail industry
- Developed proficiency in all front of house and back of house tasks, including point of sale transactions, product education, store operations, product restocking, visual merchandising, and safety practices
- Drove store performance on the floor through product education and the accurate assessment of each guest’s unique needs at a top 10 sales door in the company
Intern
Kozar Law Office
03.2022 - 08.2022
- Enhanced intern productivity by assisting with project coordination and providing ongoing support
- Streamlined office processes for improved efficiency and time management through regular organization and filing
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Oversaw multiple email accounts for a local government representative and drafted appropriate responses to a variety of local government-related concerns, as well as sent out weekly newsletters to constituents
- Conducted legal research on a variety of topics for the purpose of assisting the attorneys in preliminary research for prospective clients
Server
Randall Oaks Golf Club & Banquets
04.2019 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
Golf Shop Associate
Randall Oaks Golf Club & Banquets
04.2019 - 08.2021
- Enhanced customer satisfaction by providing exceptional service and personalized golf product recommendations
- Assisted in the organization of golf tournaments, resulting in successful events and increased membership engagement
- Promoted club memberships to potential clients, contributing to overall membership growth
- Delivered exceptional customer service both in-person and over phone inquiries, resulting in increased positive customer reviews and repeat visits
Education
Bachelor of Science - Political Science & Urban Studies
Elmhurst University
Elmhurst, IL05.2023
Skills
- Data Review & Analysis
- Customer Service
- Sales Expertise
- Leadership
- Microsoft Office
- Operational Efficiency
- Team Supervision
- Conflict Resolution
- Guest Inquiry Resolution
- Problem Solving
Timeline
Guest Experience Lead
Lululemon
07.2023 - Current
Educator
Lululemon
05.2022 - 07.2023
Intern
Kozar Law Office
03.2022 - 08.2022
Server
Randall Oaks Golf Club & Banquets
04.2019 - 08.2021
Golf Shop Associate
Randall Oaks Golf Club & Banquets
04.2019 - 08.2021
Bachelor of Science - Political Science & Urban Studies
Elmhurst University
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