Lilli Wallace
Rossville,GA
Summary
Young motivated professional looking to broaden work experience and build a career. Reliable and dedicated team player with superior work ethic, and great problem-solving and organizational skills.
Overview
6
6
years of professional experience
Work History
Server
Tony's Pasta Shop And Trattoria
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Customer Service Representative
Blue Cross And Blue Shield
09.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Manager
Poblano's Mexican Cuisine
01.2018 - 01.2021
- Accomplished multiple tasks within established timeframes..
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Gordon Lee High School
Chickamauga, GA05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Time Management
- Fast Learner
- Motivated Team Player
- Data Entry
- Proficient computer skills
- Friendly, Positive Attitude
Timeline
Server
Tony's Pasta Shop And Trattoria
01.2023 - Current
Customer Service Representative
Blue Cross And Blue Shield
09.2021 - 01.2023
Manager
Poblano's Mexican Cuisine
01.2018 - 01.2021
High School Diploma -
Gordon Lee High School
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