Lillia Levi
Aurora,CO
Summary
Dynamic leader with a proven track record at Fashion Q, excelling in customer service management and team leadership. Enhanced store operations, significantly raising customer satisfaction and mentoring staff towards excellence. Skilled in inventory control and problem-solving, achieving efficient store organization and positive work culture.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Fashion Q
06.2021 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Baskin Robins Employee
Baskin Robins
03.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Assistant (Summer Job)
Levi's Auto Sales
05.2019 - 09.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Associate of Applied Science - Architectural Studies
Community College of Denver
Denver, CO08.2025
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Hiring and Training
- Pricing and Markdowns
- Work Planning and Prioritization
- Display Setup
- Issue Resolution
- Transaction Processing
- Team Leadership
- Goal Setting
Additional Information
I helped my mother open an at home daycare, and am still in charge of her paperwork, filing, and supply inventory, as well.
I have also learned the great skill of patience through my years of babysitting (15 years experience).
Besides a professional environment, I have also been apart of team sports my whole life; basketball and volleyball.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant Store Manager
Fashion Q
06.2021 - 06.2024
Baskin Robins Employee
Baskin Robins
03.2021 - 08.2021
Office Assistant (Summer Job)
Levi's Auto Sales
05.2019 - 09.2019
Associate of Applied Science - Architectural Studies
Community College of Denver
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