Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lillia Nava-VIllalobos

Pensacola,FL

Summary

Proactive Bilingual (Spanish/English) Office Worker with extensive experience in clerical tasks, document management, and customer service. Skilled in maintaining organized filing systems, handling correspondence, and ensuring confidentiality of sensitive information. Bringing strong communication and organizational skills to efficiently support office operations and contribute to team success.

Overview

11
11
years of professional experience

Work History

Office Worker

Kampgrounds of America
07.2023 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Ensured confidentiality of sensitive information by adhering to strict document management protocols.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Retail Sales Associate

Walmart
05.2016 - 05.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Collections Agent

Keynote Consulting
10.2013 - 11.2014
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated to collect balance in full.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Processed payments and applied to customer balances.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Education

No Degree - General Studies

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

Wheeling High School
Wheeling, IL
05-2009

Skills

  • Verbal Communication
  • File Organization
  • Professionalism and Etiquette
  • Scheduling and Planning
  • Report Preparation
  • Basic accounting
  • Customer Service
  • Positive Attitude
  • Organizing and Categorizing
  • Scheduling
  • Time Management
  • Scheduling appointments
  • Prioritizing Work
  • Data Entry
  • Meticulous attention to detail
  • Issue Resolution
  • Appointment Scheduling
  • [Language] Fluency

Languages

Spanish
Full Professional

Timeline

Office Worker

Kampgrounds of America
07.2023 - Current

Retail Sales Associate

Walmart
05.2016 - 05.2023

Collections Agent

Keynote Consulting
10.2013 - 11.2014

No Degree - General Studies

Central New Mexico Community College

High School Diploma -

Wheeling High School

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Lillia Nava-VIllalobos