LILLIAM A. ROMAN CONCEPCION
Centennial,CO
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support. Acomplished with over 20 years experience, diligent with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Registered
Specialty Pharmacy Service
01.2010
Registered Certified Pharmacy Technician
Walgreen's Pharmacy
12.2024 - Current
- Processed medication orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in filling prescriptions while adhering to safety protocols and regulations.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Collaborated with healthcare team to resolve prescription-related issues and enhance patient satisfaction.
- Trained new pharmacy technicians on standard operating procedures and best practices.
- Implemented workflow improvements that reduced prescription processing time significantly.
- Led inventory audits to ensure compliance with regulatory standards and operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
- Streamlined workflow processes by collaborating with pharmacy team members to prioritize prescription orders according to urgency.
- Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
- Assisted colleagues with troubleshooting and resolving technical issues encountered with pharmacy equipment or software systems.
- Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
- Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician Registered
Walgreens
01.2016 - 12.2024
- Dispensed medications accurately under supervision, ensuring compliance with pharmacy regulations.
- Assisted in maintaining inventory levels, coordinating restocking of essential pharmaceutical supplies.
- Supported pharmacists in patient consultations, providing clear medication instructions and answering inquiries.
- Monitored medication storage conditions, adhering to safety protocols for hazardous substances.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Implemented workflow improvements that increased processing speed and reduced errors in medication dispensation.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician Registered
Walgreens
01.2010 - 01.2016
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician Registered
Walgreens
01.2005 - 01.2009
- Operated prescription management software to process orders and update patient records efficiently.
- Collaborated with healthcare providers to resolve prescription issues and optimize patient care outcomes.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Costumer Service and Collection Department
Atento de Puerto Rico-Call Center
01.2000 - 01.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed customer account inquiries and resolved payment issues efficiently.
- Executed collection strategies to enhance recovery rates on overdue accounts.
- Utilized debt collection software to track payments and monitor account status.
- Analyzed account data to identify trends and improve collection processes.
- Processed payments and applied to customer balances.
- Trained new agents on effective collection techniques and system usage.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
B.A. - Naturals Science, major of Chemistry
Interamerican University of Puerto Rico
Cupey, PR01.2010
B.A. - Naturals Science, major of Chemistry
Universidad del Turabo
Caguas, PR01.2008
Associate Degree - Pharmacy Technician
Huertas Junior College
Caguas, PR01.2001
High School - Typing Clerk
Manuela Toro Morice
Caguas, PR01.1999
Skills
- - Work with programs for medications of patients of chronic conditions and premature infants, for example Boniva, Humira, Symponi, Reclast, Enbrel
- - Work heavily on the exchange of electronic information to maintain patient medication profiles, receive prescriptions, adjudicating insurance claims, and orders medications via computer
- - Use of many different platforms, application programs, and operating systems, including cash management, drive-thru, and phone calls
- - Resolved prior authorizations for patients
- - Ability to focus and prioritize in order to provide excellent customer service
- - Managed inventory on hand audits and counts, involving tasks such as order expenses and any medications out of stock to carriers
- - Extensive knowledge of pharmacological terminology
- - Expert in mathematical calculations
- - Strong ability to work in a team environment
- - Working knowledge of the procedures and standards used in labeling and dispensing medication
Certification
- Certified Pharmacy Technician
- PTCB
Languages
English
Spanish
Timeline
Registered Certified Pharmacy Technician
Walgreen's Pharmacy
12.2024 - Current
Pharmacy Technician Registered
Walgreens
01.2016 - 12.2024
Pharmacy Technician Registered
Specialty Pharmacy Service
01.2010
Pharmacy Technician Registered
Walgreens
01.2010 - 01.2016
Pharmacy Technician Registered
Walgreens
01.2005 - 01.2009
Costumer Service and Collection Department
Atento de Puerto Rico-Call Center
01.2000 - 01.2005
B.A. - Naturals Science, major of Chemistry
Universidad del Turabo
Associate Degree - Pharmacy Technician
Huertas Junior College
High School - Typing Clerk
Manuela Toro Morice
B.A. - Naturals Science, major of Chemistry
Interamerican University of Puerto Rico