Lilliam Arroyo Berrios
Hollywood,FL
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
Work History
Supervisor
Air Way Cleaner
Fort Lauderdale, F.L
06.2019 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Stocking Associate
Target
Davie , F.L
06.2007 - 06.2019
- Operated forklift safely and efficiently to move stock between locations within the store.
- Unloaded delivery trucks and verified contents against invoices.
- Verified that orders matched pick tickets prior to loading them onto delivery trucks.
- Provided excellent customer service by responding courteously to inquiries.
Cashier and Supervisor
Sedanos Supermarket
Hollywood, F.L
08.2005 - 08.2006
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Francisco Morales
Naranjito P.R06-2002
Some College (No Degree) - Criminal Justice
Interamerican University of P.R
Barranquitas P.RSkills
- Process Improvement
- Schedule development
- Staff Management
- Operations Management
- Policy Enforcement
- Employee Motivation
- Training and mentoring
- Staff Discipline
Languages
Spanish
Professional
Timeline
Supervisor
Air Way Cleaner
06.2019 - Current
Stocking Associate
Target
06.2007 - 06.2019
Cashier and Supervisor
Sedanos Supermarket
08.2005 - 08.2006
High School Diploma -
Francisco Morales
Some College (No Degree) - Criminal Justice
Interamerican University of P.R
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