Lilliam Florez
Warminster,PA
Summary
To find gainful employment with a company that can best utilize my experience and strengths
Overview
1
1
Certification
10
10
years of professional experience
Work History
Caregiver
Loving Arms Elder Care
Warminster, USA
01.2026 - Current
- Supported clients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, mobility, and medication reminders to enhance their quality of life.
- Delivered compassionate overnight care and supervision for elderly clients, prioritizing safety, comfort, and well-being.
- Monitored and documented changes in clients' conditions, responded to emergencies, and communicated critical concerns with family members and healthcare professionals.
Bi Lingual Director of Sales, Onboarding & Support Specialist
Pinnacle Financial Services
Warminster Heights, USA
11.2018 - 07.2026
- Recruited, trained, and supported independent insurance agents across assigned territory, facilitating successful onboarding from contracting through appointment.
- Served as key liaison between agents and internal teams, ensuring smooth experience and ongoing support.
- Assisted with commission inquiries by leveraging accounting systems to research, reconcile, and resolve payment discrepancies.
Bi Lingual Patient Advocate
Med Risk
King of Prussia, USA
01.2017 - 11.2018
- Provided bilingual (English/Spanish) patient advocacy services within a medical setting, facilitating clear communication between patients, healthcare providers, and insurance carriers.
- Coordinated appointment scheduling and care management, ensuring patients understood diagnoses, treatment plans, and discharge instructions for improved health literacy.
- Verified insurance coverage and resolved billing inquiries and claims issues, facilitating seamless access to healthcare services for patients.
- Maintained accurate patient records and ensured HIPAA compliance while providing culturally competent support to boost patient satisfaction and health outcomes.
Hotel Night Auditor
Sheraton
Langhorne, USA
05.2016 - 01.2017
- Managed overnight front desk operations and conducted daily financial audits, ensuring accuracy in revenue reporting at full-service hotel.
- Reconciled transactions and balanced revenue reports, resolving discrepancies to uphold exceptional guest service standards.
- Handled late check-ins and guest concerns while monitoring security, ensuring compliance with brand standards and operational procedures.
Education
medical and dental assistant -
Everest College
Skills
- Sales strategy
- Hotel Management
- Business Development
- Technical sales
- CRM software
- Prospecting
- Sales negotiation
- Strategic partnerships
- Interpersonal skills
- ADP
- Typing
- Cleaning
- Interpersonal communication
- Marketing
- Guest services
- Sales support
- Home health
- Organizational skills
- Bathing assistance
- Event marketing
- Microsoft Office
- Bilingual
- In-home healthcare experience
- Computer operation
- Inbound selling
- Lead generation
- Home & community care
- Customer relationship management (CRM) integration
- Retail management
- Account management experience
- ICD-9
- Customer service
- Desktop support
- Relationship management
- Customer support
- Good Clinical Practice
- Recruiting
- Night Audit
- Hospitality
- Workers' compensation law
- Field sales
- Front desk
- Used vehicle sales
- Office experience
- Medical terminology
- Phone communication
- Care plans
- CRM system proficiency
- Providing care for clients
- ICD-10
- Leadership
- Spanish
- Closing sales
- Direct Sales
- Sales
- Home care experience
- Sales conversion rate (success metric)
- Customer service management
- Account Management
- Caregiving
- Retail sales
- Microsoft Word
- Guest relations
- Outside sales
- English
- Time management
- Driving
- Basic math
- Case management
- Negotiation
- Team development
- Upselling
- Management
- Cold Calling
- Salesforce
- CRM Software
- Patient monitoring
- Project management
- Sales pipeline management
- Client interaction via phone calls
- Hotel experience
- Medical billing
- Workers' compensation
- Sales Management
- Coachability
- Attention to detail
- Meal preparation
- Legal administrative experience
- Assisting with ADLs
- Customer relationship management
- Home health care assistance
- Mentoring
- Sales conversion rate metrics
- Managing customer accounts
- Analysis skills
- CRM systems
- Microsoft Excel
- Sales experience within healthcare
- Community engagement
Certification
Driver's License
Languages
- English, Expert
- Spanish, Expert
Timeline
Caregiver
Loving Arms Elder Care
01.2026 - Current
Bi Lingual Director of Sales, Onboarding & Support Specialist
Pinnacle Financial Services
11.2018 - 07.2026
Bi Lingual Patient Advocate
Med Risk
01.2017 - 11.2018
Hotel Night Auditor
Sheraton
05.2016 - 01.2017
medical and dental assistant -
Everest College