Lilliam Ortiz
Cleveland,OH
Summary
Proven Quality Assurance Lab Technician with a track record of enhancing product quality at EG Industries by conducting thorough audit inspections and leading targeted corrective actions. Leveraging meticulous record-keeping and self-motivation, I've significantly reduced product rejection rates. Expert in quality control knowledge and fostering cross-functional team collaboration for continuous improvement.
Overview
16
16
years of professional experience
Work History
Quality Assurance Lab Technician
Mpc Plating
05.2020 - 06.2024
- Completed recordkeeping, filing and data entry duties.
- Performed routine preventive maintenance on equipment parts and materials.
- Performed technical and quality systems audits of laboratory.
- Diagnosed and reported malfunctions of technical equipment.
- Assisted with risk assessments related to potential product defects or failures, informing proactive measures for prevention or mitigation strategies.
- Documented all test results, observations, and deviations according to established protocols for traceability purposes.
- Maintained up-to-date knowledge of industry trends, regulatory requirements, and best practices in quality assurance to continuously improve lab performance.
- Collaborated with cross-functional teams to address and resolve quality issues in a timely manner.
- Performed root cause analysis on non-conforming products, leading to targeted corrective actions that improved overall quality performance.
- Streamlined data analysis by developing custom spreadsheets and reports for easy interpretation of test results.
- Supported new product development efforts through accurate and timely testing of prototypes, providing valuable feedback for design changes.
- Supported customer complaint investigations by performing relevant tests on returned products, identifying potential issues and providing recommendations for resolution.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Recorded and organized test data for report generation and analysis.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed tests and inspections to conform to established standards.
- Performed routine maintenance and calibration on testing equipment.
Quality Assurance Lab Technician
EG Industries
02.2017 - 03.2020
- Maintained confidentiality throughout the entire auditing process, ensuring sensitive information remained protected at all times.
- Mitigated potential risks with proactive identification of emerging issues that could impact company operations or financial standing.
- Improved internal audit processes by conducting comprehensive reviews of company operations and procedures.
- Facilitated timely resolution of identified issues by closely monitoring progress towards established milestones and providing regular updates to management teams.
- Completed recordkeeping, filing and data entry duties.
- Performed routine preventive maintenance on equipment parts and materials.
- Documented all test results, observations, and deviations according to established protocols for traceability purposes.
- Ensured consistent product quality through routine monitoring of raw materials, intermediate products, and finished goods against established specifications.
- Collaborated with cross-functional teams to address and resolve quality issues in a timely manner.
- Performed root cause analysis on non-conforming products, leading to targeted corrective actions that improved overall quality performance.
- Maintained a safe work environment by ensuring adherence to safety protocols and proper handling of hazardous materials.
- Supported new product development efforts through accurate and timely testing of prototypes, providing valuable feedback for design changes.
- Supported customer complaint investigations by performing relevant tests on returned products, identifying potential issues and providing recommendations for resolution.
- Performed tests and inspections to conform to established standards.
- Performed routine maintenance and calibration on testing equipment.
Quality Control Inspector
EG Industries Former Florida Productions Inc.
04.2008 - 02.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
Education
No Degree - Technical Administrative Assistant
EDUTEC Educational Technical College
Coamo, P.R.06.2005
GED -
Polytech Community College
Coamo, P.R.02.1989
Skills
- Audit inspections
- Sample Preparation
- Meticulous Record-Keeping
- Quality control knowledge
- Quality Control
- Equipment Maintenance
- Quality Issue Identification
- Data Entry
- Finished Goods Inspection
- Self Motivation
- Product Inspection
- Materials inspections
- Product Inspections
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Lab Technician
Mpc Plating
05.2020 - 06.2024
Quality Assurance Lab Technician
EG Industries
02.2017 - 03.2020
Quality Control Inspector
EG Industries Former Florida Productions Inc.
04.2008 - 02.2017
No Degree - Technical Administrative Assistant
EDUTEC Educational Technical College
GED -
Polytech Community College
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