Lillian Albino
Brooklyn
Summary
Dynamic underwriting professional with extensive experience, excelling in training an mentoring while diligently providing underwriting support to a strong team of professional underwriters in enhancing procedural accuracy, optimizing workflow and administrative tasks, contributing to an amazing team with efficiency.
Recognized as dependable, proven proficient in time management, organizational skills, effective in communication, accuracy and prioritizing. Assisting with optimizing workflow efficiency and enhancing procedural accuracy. Contribute to significant policy reviews and assessments achieving many positive feedback from both brokers and underwriters.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sr. Underwriting Assistant
Sompo International Formerly Endurance Services
09.2015 - Current
- Identify and implement improvements in policy issuance, binders, quotes, mid-term endorsements and other documentations for accuracy and completeness.
- Organize and maintain underwriting files, ensuring accessibility of information for team members.
- Provide exceptional customer service to underwriters and brokers by promptly addressing inquiries and resolving urgent issues.
- Coordinate training sessions for new team members and junior staff to promote efficient onboarding processes facilitating their professional development within underwriting.
- Maintain high levels of support for (8) underwriters and for other Underwriting Technicians fostering a collaborative and supportive work environment.
- Collaborate closely between, underwriters, operations and genius team to assure all accounts are registered and accurately placed.
Administrative Assistant
Krauter & Company
2006 - 2014
- Managed office communications, ensuring timely responses and effective information flow.
- Coordinated scheduling for regional and local executive meetings and appointments, optimizing calendar efficiency.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Assisted in preparation of proposals, client policy digests, Insurance certificates, reports and presentations, contributing to clear communication of ideas.
- Routinely provided administrative support for brokers and producers and backup support for CEO
- Supervised and trained new administrative staff
- Efficiently handled multi-tasking, organizing, prioritizing and following up on delegated daily tasks with speed, accuracy with strong attention to detail
Concierge
Oce Business Services
2001 - 2006
- Delivered exceptional customer service by addressing guest inquiries and requests promptly.
- Managed booking arrangements, ensuring seamless coordination for events and accommodations.
- Provided expert recommendations on local attractions, dining, and events to enhance guest experiences.
- Oversaw concierge operations, streamlining processes to improve service efficiency and guest satisfaction.
Education
High School Diploma -
John Jay High School
BrooklynCertificate -
Opportunities For A Better Tomorrow
BrooklynSkills
- Training and mentoring
- Reliable and professional service
- Critical thinking
- Organizational skills
- Effective communication skills
- Time management
- Multi-tasking abilities
- Self motivator
Certification
Commercial Lines Coverage Specialist designation (CLCS)
Timeline
Sr. Underwriting Assistant
Sompo International Formerly Endurance Services
09.2015 - Current
Administrative Assistant
Krauter & Company
2006 - 2014
Concierge
Oce Business Services
2001 - 2006
High School Diploma -
John Jay High School
Certificate -
Opportunities For A Better Tomorrow