Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Lillian Anderson

South Charleston,WV

Summary

Adaptable Patient Access Clerk with expertise in Cerner systems, registration, medical billing, insurance verification, quality assurance, and ambulatory scheduling.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Registration Clerk / RQA Specialist

CAMC - NorthGate
Charleston, WV
04.2024 - Current
  • Examine and validate insurance claims for accuracy, utilizing RQA workflow to address discrepancies and mitigate claim denials
  • Leveraged EHR systems to establish new encounters, update patient information, process payments, verify insurance, and generate good faith estimates when necessary.
  • Coordinate outpatient appointments for patients recently treated in hospital
  • Utilize Cerner platforms to handle patient data.
  • Delivered outstanding customer service to patients during appointment scheduling, addressing inquiries or concerns regarding accounts.
  • Engaged in continuous education programs to remain informed on updates in healthcare laws, regulations, and coding guidelines

FOH Manager / Bartender

The Elements at the Quarrier Diner
Charleston, WV
01.2018 - 01.2019
  • Inventory Management: Ensured optimal inventory levels by coordinating with management, suppliers and sales representatives.
  • Regulatory Compliance: Maintained current knowledge of legislation pertaining to alcohol, food service, and licensing.
  • Promotions: Actively promoted daily, weekly, and monthly specials to boost sales.
  • Team Leadership: Provided training for new front-of-house staff, carried out performance evaluations, and offered recommendations for staff placement and promotions with an emphasis on enhancing store profitability and delivering outstanding customer service.

General Manager

Kings Bar & Grille
Lebanon, OH
01.2015 - 01.2018
  • Inventory Management: Coordinated with suppliers and sales reps to manage inventory needs.
  • Regulatory Compliance: Ensured adherence to alcohol service and licensing laws.
  • Promotions: Marketed daily, weekly, and monthly specials to boost sales.
  • Team Leadership: Oversaw team performance, conducted appraisals, and managed promotions.
  • Customer Relations: Built strong customer relationships to enhance business and brand loyalty.
  • Staffing: Handled hiring processes and adjusted staff schedules to meet business demands.

Education

Vocational school - Marketing and Fashion Merchandising

Warren County Career Center
Lebanon, OH
01.2009

Skills

  • Cerner EMR systems
  • Time management
  • Medical reception
  • Hospital operations
  • Medical billing and coding
  • Insurance verification
  • Appointment scheduling
  • Attention to detail
  • Data entry and management
  • Medical records management
  • Conflict resolution
  • Transcription services
  • Microsoft Office Suite

Certification

Introduction to Legal Concepts

References

References available upon request.

Volunteer Experience

Charleston, WV, 2020, 2023, Volunteered as a Legal Assistant to gain knowledge and experience in basic legal concepts, legal drafting, and time management., Completed and obtained certificate in Introduction to Legal Concepts., Offered pro-bono graphic design support for local attorneys marketing efforts.

Timeline

Patient Access Registration Clerk / RQA Specialist

CAMC - NorthGate
04.2024 - Current

FOH Manager / Bartender

The Elements at the Quarrier Diner
01.2018 - 01.2019

General Manager

Kings Bar & Grille
01.2015 - 01.2018

Vocational school - Marketing and Fashion Merchandising

Warren County Career Center

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