Lillian Andrews

Work History

Chicks Deli

Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
Worked together with team to finish daily tasks on time and fulfill customer requirements.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Opened new inventory and rotated stock by dates to maintain freshness.

Extended Stay America

07.2023 - 02.2024

Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Assisted in emergency situations as required while adhering strictly to safety protocols.
Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.