LILLIAN BAILEY
Portmore,St. Catherine
Summary
Results-driven and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Kalahari Resorts & Conventions
02.2024 - 04.2024
- Managed daily shift functions of over five (5) outlets
- Assisted in administrative back-office functions including entering purchase orders, tracking merchandise and costs
- Prepared stockroom and retail stores for inventory
- Prepared zone map, zone tags, and hang zone tags for inventory
- Influenced sales through engagement of customers, suggestive selling, and sharing product knowledge
- Resolved associate and customer issues.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Logistics Officer/Supervisor
Unicomer Jamaica Limited
10.2023 - 02.2024
- Coordinated cross-functional teams in executing time-sensitive objectives, resulting in successful completion within deadlines.
- Ensured that correct goods are loaded onto trucks in good condition and accurate quantities
- Coordinated/suggested mission details and communicated with the unit to convey changes.
- Maintained accurate records and documentation of all logistics activities and ensured goods had proper documentation for dispatch
- Generated reports on inventory, transportation, and supply chain performance
- Collaborated with cross-functional teams, including procurement, warehousing, routing, and branches
- Ensured compliance with relevant regulations and quality standards
Front Desk/Warehouse Inventory Clerk
MyCart Express
01.2021 - 05.2023
- Enhanced warehouse efficiency with the organization and arrangement of packages, ensuring easy accessibility for order picking.
- Assisted in quarterly physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Assumed responsibility for front desk operations in absence of Manager
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to an inventory system.
- Addressed customer inquiries and resolved issues, ensuring high customer satisfaction
- Tracked and documented package status, filed complaints for lost or delayed packages
- Initiated and managed customer orders, maintaining effective communication with cashiers and customers for order updates
Secretary
Cumberland High School
06.2020 - 11.2020
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Filing Clerk
Restaurants of Jamaica (ROJ)
07.2019 - 10.2019
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston, Jamaica11.2023
High School Diploma -
Cumberland High School
St. Catherine, Jamaica07.2018
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Teamwork
Effective leadership abilities
Problem-solving skills and solution-driven
Staff Training and Development
Customer Service Management
Multitasking and Prioritizing
Inventory and Stocking
Delegation and Supervision
Store operations
References
Available upon request.
Timeline
Retail Supervisor
Kalahari Resorts & Conventions
02.2024 - 04.2024
Logistics Officer/Supervisor
Unicomer Jamaica Limited
10.2023 - 02.2024
Front Desk/Warehouse Inventory Clerk
MyCart Express
01.2021 - 05.2023
Secretary
Cumberland High School
06.2020 - 11.2020
Filing Clerk
Restaurants of Jamaica (ROJ)
07.2019 - 10.2019
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
High School Diploma -
Cumberland High School