Lillian Baker

Giant Eagle

06.2023 - 04.2025

Enhanced store reputation by maintaining a clean and visually appealing bakery department.
Provided detailed information on ingredients, allergies, and nutritional content to customers, promoting informed purchasing decisions.
Assisted in training new employees on various bakery procedures and protocols.
Assisted customers with special orders, in-person and by phone.
Promoted seasonal items effectively through engaging displays.
Managed inventory and restocked shelves, ensuring product freshness and availability.
Resolved customer complaints professionally, helping to maintain positive relationships despite challenging situations.
Conducted daily quality checks on products, ensuring freshness and quality on the bakery floor.
Ensured compliance with food safety regulations.
Increased bakery sales through good customer service and product knowledge.
Communication with customers on a personable level, creating a welcoming environment.
Maintained tidy and organized work areas.
Arranged bakery displays to showcase baked goods, cakes, and pies.
Decorated and merchandised quality bakery goods.
Recommended new bakery items to customers based on taste preferences and personal recommendations.
Used in-store system to locate inventory and place special orders for customers.
Wrapped, boxed and weighed bakery department products.