Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lillian Baker

San Antonio,TX

Summary

Compassionate phlebotomist with expertise in venipuncture and patient care at NE Methodist Hospital. Proven ability to enhance patient experiences and reduce wait times through effective communication and adaptability. Skilled in specimen handling and training staff, ensuring high-quality care and compliance with HIPAA standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomist 2

NE Methodist Hospital
12.2020 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

RTLS Receiver

Health Trust
08.2019 - 12.2020
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Processed required paperwork to expedite handling of shipped and received goods.

Administration Assistant

Center for Health Care
06.2011 - 08.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Recorded expenses and maintained accounting records.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.

Community Support Worker

Center for Health Care Services
03.2009 - 06.2011
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.

Education

Physical Therapy

St Phillips College
San Antonio, TX

Registered Medical Assistant - Medical Assistant/ Phlebotomist

San Antonio College Dental And Medical Assistant
San Antonio, TX
05.2000

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA compliance
  • Venipuncture expertise
  • Data entry
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Medical terminology
  • Venipuncture and capillary puncture
  • Proper labeling
  • Laboratory procedures understanding
  • Communication
  • Specimen collection and storage
  • Time management
  • Multitasking Abilities
  • Customer service
  • Teamwork and collaboration
  • Organizational skills
  • Excellent communication
  • Problem-solving
  • Sample processing
  • Staff phlebotomy training
  • Appointment scheduling

Certification

Phlebotomy certificate

RMA Registered medical assistant

Timeline

Phlebotomist 2

NE Methodist Hospital
12.2020 - Current

RTLS Receiver

Health Trust
08.2019 - 12.2020

Administration Assistant

Center for Health Care
06.2011 - 08.2019

Community Support Worker

Center for Health Care Services
03.2009 - 06.2011

Physical Therapy

St Phillips College

Registered Medical Assistant - Medical Assistant/ Phlebotomist

San Antonio College Dental And Medical Assistant

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