Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Work Availability
Timeline
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Lillian Bentley

Program/Marketing Manager
Fort Lauderdale,FLORIDA

Summary

Diligent, versatile leader. Superior organizational skills, aligned with extensive marketing strategy, and tactical knowledge. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches, and enhanced profitability. Specialized in assisting veterans in obtaining employment, navigating VA health systems, furthering education, and obtaining VA, benefits for over 7 years.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Career Specialist

United Way Of Broward County's Mission United
Fort Lauderdale, FLORIDA
06.2019 - Current

Attend veteran centered outreach and networking community events. Provide employment assistance across 3 different homeless veteran programs to veterans and their families through Case Management with minimum Supervision. Directly refer clients to employment opportunities curated through employer outreach efforts, volunteers, veteran community partners, and direct employer outreach. Assist in the creation and implementation of Mission United Employment forms and outreach strategies. Promote Mission United’s efforts in recruiting veterans, veteran employers, and Human Resources Staff into our Education and Employment Committee by creating and distributing marketing material, hosting networking events, and creating comprehensive PowerPoint presentations. Provide updated veteran employment information to Mission United Advisory Council members at meetings. Participate in Mission United Grant Writing Committee, DIEAR Policy committee, and other volunteer/sponsorship efforts through Mission United/United Way. Assist over 123 veterans in obtaining employment, resume assistance, further education, and obtaining VA other benefits.

Lead Clinical Counselor

TURNING POINT BRIDGES OF AMERICA
Fort Lauderdale, FLORIDA
07.2016 - 07.2017

Facilitate Process Groups, Individual Counseling, Human Relationship/Interpersonal Skills and Criminal Thinking psychoeducational courses. Managed the daily tasks, schedules and compliance for 7 employees. Completed case management on a caseload of 38 inmates, Complete Psychosocial in accordance with the DSM V for substance abuse disorders, assist in developing curriculum for psychoeducational courses. Complete and maintain all required clinical documentation.

Disabled Veterans’ Outreach Specialist

CAREERSOURCE BROWARD
Fort Lauderdale, FL
10.2014 - 04.2016

Provided career counseling for Veterans with SBE’s, i.e., job development services for Veterans, refer Veterans to employment/training opportunities and assist Veterans with other workforce services (resume assistance, labor market information, job search workshops, one-stop career center orientation, etc.) Coordinated with Department of Veteran Affairs Vocational Rehabilitation and Employment counselors to provide case management assistance to VR&E (Chapter 31) special disabled Veterans and other Veterans with SBEs. Provided outreach to local organizations such as but not limited to local colleges, technical training centers, apprenticeship programs, and community based (non-profit - including faith-based) to educate the organizations serving Veterans on how to identify Veterans with SBEs’ and to refer Veterans to the Disabled Veterans Outreach Program Specialist located at the Career Center for services.

Medical Support Assistant

West Palm Beach Va Medical Center
West Palm Beach, FL
10.2012 - 05.2014

Scheduled appointments following VHA National Scheduling Guidelines. Composed patient correspondence, notified patients of cancellations, and rescheduled patients. Initiated take-off orders for appropriate tests, labs, etc. Admitted first time patients. Coordinated lodging for patients as needed interpreting eligibility requirements related to travel, lodging, and co-pay in compliance with VHA mandates and memoranda. Verified and documented patient billing and insurance information. Answered and directed phone calls and maintained medical records. Provided clerical and administrative support to the patients and staff. Promoted quality health care, outstanding customer service and the maintenance of an environment committed to serving the veteran. Responsible for the clerical duties inherent in the admission, care and discharge of inpatients or the in-processing of outpatients and guests, entering workload data and validation. Continually monitored patient flow, identified existing and potential problem areas or delays in processing a veteran's medical care request. Initiates action with the clinical staff to expedite the case and ensures the smooth flow of patient care from reception through disposition. Received patients and visitors in person or telephonically. Records and relays messages and/or redirects call as necessary. Admitted first time patients.

Veteran Employment Liaison

FORT LAUDERDALE VET CENTER
Fort Lauderdale, FL
01.2011 - 06.2011

Assisted veterans with job searches and other needs through Veteran’s Affairs. Improved office filing systems by creating a digitally alphabetized filing system that enabled us to search for and access veteran’s files more easily. Composed government letters to assist veterans with employment. Helped to develop resume-writing classes for veterans, as we as, job interviewing classes. Peer counseling with veterans struggling with PTSD, as well as other issues of concern to help adapt from military to civilian life.

Program Manager

United States Navy, USN
San Diego, CA
05.2006 - 11.2010

Trained and managed 25 employees and achieved significant improvements in their productivity. Scheduled events and organized staff meetings. Initiated new employee training. Improved staff productivity by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Analyzed record keeping systems, forms control, and office layout. Ensured budgetary requirements were met. Ensured compliance of policies and procedures by providers and staff. Revised policies and procedures as needed to address updates or modifications to the VA program.

Education

Master of Science - Mental Health Counseling

Nova Southeastern University
Davie, FL
08.2018 - 12.2019

Master of Science - Health Administration

University of Phoenix
Tempe, AZ
08.2011 - 05.2014

Skills

    Electronic Health Records

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Certification

Facilitating Veteran Employment & Veteran Intensive Services Certification Training - August 2015

Volunteer Experience

US Navy

Teaching English in Thailand at Orphanage – 2009

Advance Tax Group

Tax Preparation – 2015-2021

Alpha Kappa Alpha Sorority Inc.

Even Coordinator: 2017 - Present

Sisterly Relations Chair: 2017- Present

Veteran Services Assistance Chair: 2017- Present

Broward County

Building Trades Committee Member

MIAS Workforce Committee Member

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Career Specialist

United Way Of Broward County's Mission United
06.2019 - Current

Master of Science - Mental Health Counseling

Nova Southeastern University
08.2018 - 12.2019

Lead Clinical Counselor

TURNING POINT BRIDGES OF AMERICA
07.2016 - 07.2017

Disabled Veterans’ Outreach Specialist

CAREERSOURCE BROWARD
10.2014 - 04.2016

Medical Support Assistant

West Palm Beach Va Medical Center
10.2012 - 05.2014

Master of Science - Health Administration

University of Phoenix
08.2011 - 05.2014

Veteran Employment Liaison

FORT LAUDERDALE VET CENTER
01.2011 - 06.2011

Program Manager

United States Navy, USN
05.2006 - 11.2010

Facilitating Veteran Employment & Veteran Intensive Services Certification Training - August 2015

Veterans at Work SHRM Certificate Training - September 2021

Lillian BentleyProgram/Marketing Manager